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嵊州:“兜底窗口”为“最多跑一次”兜住底线

2017-08-24 05:26:57   中国青年网

那么,什么是“兜底窗口”?颇有意思的是,“兜底窗口”取了一个嵊州市民都能懂的一个方言名词,与“刨箩底”一样,意思就是“剩下的,都交给我来办”。

嵊州行政服务中心相关负责人则有更详细的解释:就是在群众、企业碰到急事难事时,一次办不了的事,由一个窗口“兜底包干”“刨箩底”;办理复杂事项时,由原先“跑多个部门”变为“只跑一个牵头部门”,能办的全程代办,不能办的不但要详细解释,还要挂号跟踪。

作为配套措施,嵊州还专门明确了“引办、协办、代办、帮办”四种“店小二式”做法与流程,确保“兜底包干”模式真正发挥作用,确保“最多跑一次”改革真正落地。

据悉,通过“兜底窗口”解决难题的,已达到了208件,满意率达到了100%,切切实实解决了群众和企业的许多难题。

比如,浙江金器电器有限公司董事长过兆中在3月15日之前急需一笔资金用于公司业务周转,但由于厂房抵押要两证(房产证、土地证)合一重新办理,还需要注销、换新证等一系列手续,环节比较复杂。

3月10日下午3点,“兜底窗口”刚开设没几天,他就来了,“一开始我是抱着试试看的心态,给行政服务中心打电话。没想到才过了3天,就从嵊州行政服务中心拿到了用于银行抵押的不动产登记证,当天下午,600万元银行贷款也随即发到手了。”这背后,正是嵊州创新的“兜底”负责程序机制起了作用。

浙江天方科技有限公司在新三板上市清查资产过程中,发现尚有厂房没有办理房产证,“兜底窗口”立即召集相关部门,倒排时间表,督促中介机构在24小时内拿到了不动产权证。

金杯银杯,不如群众的口碑。“兜底窗口”的创新服务、责任担当,同时也受到了各级媒体的高度关注。

机制保障:

确保“最多跑一次”

跑出加速度

目前,嵊州市行政服务中心的各个窗口,都建立了一套保障机制,比如督查考核机制、满意度测评机制、市镇村三级联动机制,以及“一窗受理、集成服务”机制、容缺受理机制、第三方评价机制等。

而为“最多跑一次”兜住底线的“兜底窗口”,也已确定了一套专门的办事流程,包括前台受理、后台运行、挂号追踪,以确保这些企业、群众能得到帮办、代办,并保证每件事项都有一个明确的答复。

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