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君山区 “数字信访”方便群众

2017-09-06 07:22:46   中国青年网

湖南日报9月5日讯(记者 王晴 通讯员 王吉平 刘银冰)岳阳市君山区柳林洲街道刘某的儿子常年瘫痪在床,行动不便,迟迟未能办妥二代残疾人证。刘某通过电脑上网,向区信访部门反映困难后,相关部门工作人员很快齐集刘某家。5个工作日后的9月1日,一本崭新的二代残疾人证送到刘某手中。这是君山区推动“数字信访”带给群众的便捷。

君山区畅通群众诉求表达渠道,开通了视频接访系统、网上投诉及人民建议征集平台、信访公众号等数字信息平台。通过灵活运用网站、微信、手机等工具,让群众足不出户即可表达诉求。该区投资300万元,用于网上信访信息系统平台建设和设备添置。目前,该区有高清智能视频接访系统,连通湖南省网上信访投诉平台;有65台信访信息系统专用电脑和身份证件阅读器等相关配套设备,均已连通政务外网,并配备了专职(兼职)管理人员36名。

为了提高“数字信访”工作效率,君山区还建立了“受理全覆盖、办理全规范、结果全反馈”的闭环工作机制,让每一个环节都可以追踪、控制,做到即日交办、3个工作日受理、7个工作日办结。据统计,今年1月至8月,该区“数字信访”来件826件,占整个信访量的78%,全部转送、办理、答复,事项及时受理率、按期办结率均达100%,群众满意率达98%以上。

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