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多维度优化纳税服务
2017-08-24 08:39:23 中国青年网
本报讯(商丘观察记者刘梦珂通讯员管雪影孙海源)“我们昨天刚在网上提报疑问,你们今天就上门辅导了,效率真高呀!”8月17日,河南华屋建筑有限公司法人张念峰,对柘城县国税局营改增上门大辅导的高效率,赞不绝口。
上门辅导解难题。为提高辅导效率,柘城县国税局坚持问题导向,利用网络平台向纳税人群发调查问卷,组织专人第一时间收集纳税人反馈的“痛点、堵点、难点”,并派专业辅导队及时到企业经营场所开展面对面辅导,到纳税人经营场所发放辅导材料、宣传彩页;建立纳税人微信群,业务骨干通过微信实时讲解最新营改增政策,在群里及时回复涉税疑难问题,受到社会广泛好评。
联合办公提效率。为方便纳税人办税,解决来回跑趟的问题,柘城县国税局与地税局于2016年共同进驻该县行政服务中心,成为全市首家国地税联合办公的县局。两家单位采取“对桌办公”的模式,在办理税务登记、代开发票、异地建筑预缴税款等方面开展联合办税。同时,办税服务厅统一设置成综合服务窗口,实现了国地税办税空间、办税流程和办税业务的高度融合。工作人员对纳税人办理涉税事项所需资料,实行“一次性”告知;属于即办事项的,资料齐全,即时办结;非即办事项,做到一窗受理、内部流转、一窗出具,实行全程跟踪服务并限时办结。
税收宣传多渠道。为增强社会依法诚信纳税意识,提高广大纳税人税法遵从度,营造良好的税收法治环境,柘城县国税局积极开展税收宣传。在主要街道发放网上办税、营改增宣传手册等资料1800余份,税收宣传小分队深入部分商户、重点税源企业开展,向纳税人讲解便民办税举措、小微企业优惠政策。该局还把13户重点税源企业“请进来”,集中播放税收宣传视频、开展交流会,现场发放调查问卷采集企业意见建议和具体涉税疑问20余条,并让他们以纳税人寄语的形式表达对税收事业的愿景,收到良好效果。同时,利用微信号、税企微信群、政风行风直播热线等平台,及时发布税法宣传信息。
该局以优化服务为中心,以纳税人合理需求为导向,创新服务举措,深化税收改革、助力企业发展,纳税人的税法遵从度明显提高,纳税满意度逐步提升。???7
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