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共享单车新规正式发布 车辆“泛滥成灾”局面如何破?

2017-08-04 06:34:38   中国经济网

为提升服务水平,《指导意见》明确要求运营企业要加强线上线下服务能力建设,对用户注册使用实行实名制管理并签订服务协议,明示计费方式和标准,建立投诉处理机制,为用户购买人身意外伤害险,禁止向未满12岁的儿童提供服务。落实车辆停放管理责任,采取电子围栏等综合措施有效规范用户停车行为,及时清理违规停放、存在安全隐患、不能提供服务的车辆。加强监督管理和宣传教育,公开通报存在问题,引导安全文明用车,提高企业服务质量和用户信用评价。

押金安全咋保证?

鼓励免押金,已收取的要设专用账户,专款专用

针对用户资金及信息安全等问题,《指导意见》鼓励采用免押金方式提供租赁服务,企业已收取押金或者预付资金的,要在注册地设立专用账户,实行专款专用,完善退还制度,接受交通、金融等主管部门监管。企业要遵守国家网络和信息安全有关规定,将服务器设在中国大陆境内,落实网络和信息安全管理各项措施,采集的信息不得侵害用户合法权益和社会公共利益,不得超越提供共享单车服务所必需的范围。

业内专家表示,此次《指导意见》的出台,梳理分析了互联网租赁自行车发展过程中出现的主要问题,以“互联网+”为契机,聚焦热点和焦点问题,加强制度设计,充分发挥市场机制作用和政府引导作用,为互联网租赁自行车发展营造了良好的发展环境。(经济日报记者 齐 慧)

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