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让纳税服务“提速、减负、增效”
2017-09-08 09:12:16 中国青年网
9月7日,全区地税系统基础工作会议在南宁召开。会议指出,今年以来地税系统加强基础工作取得积极进展,体现在制度体系更加完备、党建工作更加有力、法治基础更加牢固、税政基础更加扎实、征管基础更加规范、纳服基础更加优化、队伍管理更加严格、机关管理更加务实。
纳税服务是现代税收管理的基础环节,也是纳税人十分关注的问题。今年上半年,广西地税系统着力推进纳税服务规范化建设,进一步明确《全国税务机关纳税服务规范》的执行标准,对社会公布211项涉税服务承诺,形成了“对内规范管理,对外服务承诺”的服务管理工作格局。同时,针对纳税人反映的“服务行为规范程度不高”“咨询答复准确性有待加强”“办税流程需要进一步优化”和部分办税服务厅排队等候时间较长等焦点问题,细化了包括明晰纳税服务执行标准、提升规范化服务水平、构建统一知识库体系、推进“互联网+纳税服务”项目建设在内的7类22项基础管理工作事项,筑牢了优服务、提质效的工作基础。
目前,广西形成了226个国地税联合办税网点,其中有183个窗口实现了“一窗一人”的联合办税模式,促进了服务深度融合,进一步方便了纳税人。全面推进“便民办税春风行动”,通过五类41条便民措施的有效落实,在“提速、减负、增效”上做实做好文章,获得了国家税务总局局长王军的肯定性批示。
会议提出,各级地税机关要坚持“服”要优质且有感,夯实纳税服务基础,创新服务方式,强化服务保障,进一步提高服务质效,提高纳税人获得感、满意度和税法遵从度。今后,要全面完成“互联网+办税服务”项目建设并推广使用,实行微信排队管理、表单预先填制、宣传定向推送等服务,提升自助办税终端的运行与维护能力,进一步整合网上办税、网络咨询、宣传辅导等各项服务功能,全面支撑“以网上办税为主,自助办税为辅,实体办税兜底”的现代办税服务工作格局。(黄 皓)
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