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一个APP搞定所有共享单车?押金监管事故理赔均存疑

2017-07-09 04:27:09   现代快报

故障车无法识别,退款电话打不通

在使用前,需要填写姓名、身份证号进行实名认证,同时需要填写手机号。先充值再用车,可用支付宝和微信。

充值时看起来很方便,可是结束用车准备退款时,却找不到退款的按钮。在一番寻找后,记者终于在用户指南的充值说明中找到了答案——需要拨打客服电话,申请办理退款,并且每月只能申请一次。

客服人员告诉现代快报记者,押金退款在APP内操作就可以,充值退款则要拨打专门的客服电话。不过,从5日下午3点到6点,客服电话却始终处于忙碌状态,无法接通。

另外,记者还发现,该APP无法识别故障车,不像其他APP,扫码时会提醒车辆故障。

调查

多家共享单车运营商称并未授权

抛开退款问题,集合各家单车于一个APP内,确实是方便。根据APP内的信息,推出全能车的是深圳市前海鸿途科技有限公司,2016年10月12日成立,注册资本为1000万人民币,股东有两人,法定代表人是黄勇,没有经营异常信息。

然而,现代快报记者随后从摩拜、ofo、哈罗等多家共享单车运营商了解到,他们均表示没有对这款APP进行授权,并已经通过各种技术手段进行了持续封禁。

购买他人信息注册,再给用户使用?

既然多家共享单车运营商都没有对该APP进行授权,那这个APP的运作原理是什么?

采访中,ofo的相关负责人介绍说,根据他们的了解,全能车购买了许多实名制的身份证信息,实名认证注册ofo、摩拜、小蓝等共享单车。当有人用全能车APP用车时,等于是用了别人的身份信息用车。

这也就是为什么会有很多人身份证信息已经被别人注册过共享单车。简单来说,全能车等于是拿ABCD四个用户的身份证信息,去帮EFGH用户用车。当用户EFGH使用共享单车时,只要发出了需求,系统就会自动对接该公司事先注册好的公用账户ABCD,达成订单。

不过,该公司是否是通过这种技术达成了订单,现代快报记者求证中并未得到答复。

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