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顺丰同一快件来回运费差百元 消费者怀疑遭私自加价

2017-09-20 22:02:07   中国经济网

消费者投诉,同一快件来回运费差百元,消费者怀疑快递员私自加价;顺丰回应:收费标准统一,若证实快递员乱加价将给予警告或开除。

同样的一份包裹,在厦门与北京之间一来一回,使用顺丰快递的运费相差100多元。这让消费者王先生怀疑是不是存在快递员私自加价的行为。对于消费者的投诉,顺丰相关负责人表示,“将尽力提取证据,发现问题所在。如果证实快递员在收件时有乱加价的现象,将给予警告或开除处理。”业内人士认为,快递行业需要在制度和技术上进行改良,以避免类似纠纷的发生。新京报记者 杨砺

同件快递:运费来时300元,去时198元

9月18日,市民王先生向新京报记者反映,自己使用顺丰邮寄物品时,同一件物品在厦门与北京之间一来一回,运费相差100余元。

王先生是一位小型雕塑设计者,经常需要让外地的工厂邮寄雕塑样品,检验后再寄回工厂。也因此,王先生经常使用顺丰快递来回邮寄雕塑。

9月8日,王先生像往常一样接收快件并检验完毕后寄回样品,但就在寄出并付费后,王先生发现,样品从厦门寄过来时运费花了300元,如今从北京再寄出时,在原来快件上还外加了一个小箱子的情况下,总共才收费198元。王先生有点疑惑,同样大小、同样重量的包裹,一来一回,价格为何相差100多元。

对于王先生的疑惑,顺丰方面解释,顺丰对于快件有两种计价标准:一种是按重量计,一种是按体积计,具体到某一快件,则要看哪种计价方式费用高,哪个高就用哪个标准收费。

顺丰方面昨日向新京报记者表示,顺丰在全国的网点均为直营,不同地点的运费标准是统一的。针对王先生的情况,经公司查证,该快件往返均采用按体积计费的收费标准。对于王先生的投诉,需要证据证明当时快件的体积,并由工作人员重新测量。

记者了解到,目前中通、圆通、韵达等快递企业都使用与顺丰类似的以体积、重量计价,取价高者收费的计费方式。

“申诉太麻烦了,而且很难证明当时寄件时的体积和重量,当时谁会想这么多呢?”王先生称,以往每次邮寄东西往返时重量、大小都会有增减,但这次是同样的商品,所以价格出现如此大的差异才会引起重视。

 快递员收入与运费挂钩

“回过头来看以往的快件,从厦门寄来的总要贵一点。我怀疑个别快递员利用消费者申诉难这一点在运费上做手脚。”王先生说。

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