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客户突发疾病 恒丰银行烟台银河支行紧急施救

2017-08-24 17:41:54   中国经济网

近日,一名客户到恒丰银行烟台银河支行办理业务时,突发血压增高,呕吐不止,后晕厥不省人事,该行工作人员立即采取有效措施,为客户赢得了最佳的救治时间,客户在被送往医院救治后转危为安。

当日早上,恒丰银行烟台银河支行工作人员进行晨迎时,大堂经理注意到一位老年客户面色惨白,便上前询问是否需要帮助,客户称是自己胃不舒服,休息一下便好,大堂经理为客户倒了杯热水后便一直陪在身边。之后客户出现呕吐不止的现象,大堂经理询问客户家属电话并与家属取得了联系。家属赶到后,客户已经出现了呼吸困难和短暂的昏迷现象,该行工作人员紧急施救,同时拨打了120急救电话。与此同时,大堂经理疏导厅堂其他人员不要聚集,保持空气的流通。救护车赶到现场后,医生进行了简单的检查,稳定了客户的病情,在了解了病人的发病情况后,医生对支行工作人员及时得当的处理表示了肯定。

在紧要时刻,恒丰银行烟台银河支行工作人员分工有序、同心协力救助,妥善处理了突发事件,为客户赢得了最佳的救治时间,给在场的客户留下了深刻的印象。此次突发事件的妥善处理,充分反映了该行员工应对突发事件的快速协同处置能力以及关爱客户的慈善之心。

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