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民生银行西安分行成功堵截一起电话诈骗案件

2017-08-23 08:46:57   中国青年网

本报讯(记者 郑昊) 近日,民生银行西安分行成功堵截一起电话诈骗案件。此次事件中,该行工作人员在第一时间保持高度警觉,并由专人帮助客户解决问题,在保证客户资金安全的同时,迅速联系警方介入、查明真相。

8月7日,一名中年男性客户手持电话,神色匆忙地走进民生银行西安土门支行营业厅,向该行大堂经理出示一张纸条,内容为“我的孩子被绑架,请报警”,随后走出大厅在门口徘徊。该行大堂经理立即提高警惕,安排专人为客户提供帮助并迅速报警。理财经理在自助取款机门口找到客户后,通过客户示意的来电号码发现对方所在地为福建漳州,来电一直催促客户从卡内取出全部现金,到最近的银行汇款。由于客户一直在与对方进行沟通,精神极度紧张,无法提供孩子的更多信息,确认孩子的安全问题较为困难。该行员工凭经验判断,此情况与以往诈骗案例极为相似,故客户在取款时,工作人员尽量拖延取款时间,并通过文字交流的方式安抚客户。警察到达现场后,该行工作人员介绍了事情的大致情况,警方初步判断为电话诈骗,设法让客户冷静,并从客户手机中获得孩子老师的电话。通过电话核实,孩子一直在学校上课,从未离开学校,客户此时方才放下心来。次日,该名客户专程来到支行,对该行工作人员表示感谢。

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