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索尼新手机3分钟就过热 消费者要求换新机被拒

2017-08-18 11:04:58   中国经济网

北京市民王先生称,8月7日他通过索尼官网订购了一台价格为4699元的索尼XZs手机。王先生称,因手机广告宣传拍摄功能强大,他就拿着手机对着电脑进行拍摄。“谁知道我刚拍了没有两三分钟,手机就突然黑屏,然后蹦出提示‘设备温度正在升高,如果温度持续升高,应用将自动关闭’。然后,手机的照相设备就自动关闭了。”

王先生称,本以为是自己使用时间过长,没想到,就连打电话时手机的温度也会升高,电话甚至直接挂断。“打电话不超过3分钟,就直接出现提示然后自动挂断电话。”王先生称,手机烫得像个热包子似的,这样的情况已经严重影响到手机的使用。“尤其是打电话时,手机很快就会因发热自动关闭,很多人都以为我是随意挂断人家的电话,发生了很多矛盾,让我很尴尬。”

北京晨报记者看到,王先生的手机开启摄像功能后,2分46秒就出现了高温提示,然后摄像功能自动关闭。王先生告诉记者,他先拿着手机到了维修点,可是维修点的工作人员却告诉他,这种情况没有办法维修,只能先把手机放在维修点,3天后邮寄到厂家进行维修。“维修点说没有办法给我出示检测报告,所以不能换新机。”他认为,手机出现这样的问题并非人为造成,而且还属于新机就已经无法正常使用。“我要求更换新手机”。

为此,王先生还拨打了客服电话,但是客服的回复也是希望他把手机寄回厂家进行维修。“手机还没怎么用就要送去维修,心里很别扭。”王先生对这一处理方法很不满意。北京晨报记者就此联系了客服人员,对方表示,按照规定要先对王先生的手机进行检测维修,不能直接换新机。截至记者发稿,双方仍在协商中。(以上消息摘自《北京晨报》)

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