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京东自营“Gucci”变“Gucc” 消费者进京维权

2017-08-17 15:51:12   央广网

央广网北京817日消息(记者梁爽 管昕) 本着信任的态度从京东自营购买了一款Gucci太阳镜,但没想到手后“Gucci”却变成了“Gucc”。怀疑买到假货的冯先生自此开始了与京东长达半个多月的交涉。

“京东方面始终未给出的满意答复。”815日,从陕西榆林专程抵京的冯先生已与中闻律师事务所正式签署授权委托书,决定起诉京东。

GucciGucc

半个月前,家住陕西榆林的冯先生爆料称,“在京东古驰自营店花1900元购买的Gucci(古驰)男款太阳镜,收货时发现太阳镜的英文缩写变成了“Gucc”,因而怀疑自己所买的眼镜为假货。”

816日,来到北京维权的冯先生向记者展示了“Gucc”眼镜图片。图片中,镜腿上清晰的印着“Gucc”四个字母,而“i”却不见了踪影。

喜爱Gucci产品多年的冯先生告诉记者,此前他都是通过西安的Gucci实体店购买,没想到第一次通过京东网购Gucci就买到了“假货”。

“奢侈品厂家对于产品质量的把关非常严格,残次品更是层层淘汰,不可能出现少了‘i’这种巨大错误。”冯先生说,此前他与Gucci 中国方面联系过,对方明确表示从未授权京东销售这款眼镜,因此才怀疑京东售假,自己买到的是假货。

京东回应:商品为正品 可退货退款

从拿到眼镜的当天,冯先生便开始了与京东长达半个多月的交涉。“为什么连商标都不对,京东客服一直没有明确的解释。”冯先生告诉记者,京东只是一再承诺所售商品为正品,甚至在83日,还派人将眼镜拿走说要送到意大利检测。

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