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南航被指骗40多名旅客下机改签 延误10小时赔偿200元

2017-07-05 10:24:41   

■本报见习记者 龚梦泽

“我们抱歉地通知您,您乘坐的xxxx航班延误。”这可能是候机中的乘客最不愿意听到的一句话。多年来,因各种延误原因,航班准点率饱受诟病。

“说起来没人信,一趟从北京到伊宁的航班整整延误了10多个小时,甚至在经停站乌鲁木齐被莫名其妙地甩客了,强制改签到要多等待4个多小时的晚班飞机真的让人闻所未闻。”提起上周搭乘南方航空的遭遇,王先生等一行40多人人始终不能释怀。

即使受到如此对待,南方航空客服人员始终未来电“道歉”,直到王先生一行人发起投诉,才接到南方航空乌鲁木齐地面服务人员所谓的赔偿方案:每人赔偿200元和一个航机模型。

累计延误10小时

“耽误了6个多小时,从一大早熬到下午才登上飞机。”王先生告诉记者,因为要去伊宁出差,他预订了6月29日南方航空CZ6931从北京起飞,经停乌鲁木齐,终点至伊宁的机票。可没想,原定7:40出发的航班,到了下午14:00左右才起飞。

据王先生介绍,航旅纵横软件在凌晨1:00前发过航班延误至早上8:10的通知,而南方航空始终没有短信或电话通知,这导致其提前到达机场,直到11:30才登机。登机后,飞机依然迟迟不起飞,反而是后续航班一架架起飞,南方航空CZ6931直到下午14:00才左右起飞。

“当天上午航空管制,只有能够实现更高飞行高度的空客机型才能起飞,我们的机型飞不了。”北京地面服务人员直到7月1日才给王先生来电说明情况。

尽管王先生很无奈,可当时也没心思计较。然而,这仅仅是王先生6月29日整整一天“延误之旅”的开端。上述航班飞机于下午17:50左右到达经停站乌鲁木齐机场后,原本的经停航班变成了中转航班,接下来4个小时的剧情由此展开。

据王先生转述,到达乌鲁木齐后,乘务员让乘客拿行李全部下飞机,说要换机务人员,仅需半小时后便会通知大家登机起飞,“结果我们就被‘骗’下了飞机。等待过程中,只见地面服务人员把登机口门一关,告知我所乘坐的飞机不飞伊宁,只能去楼上改签晚上21:00或21:55的航班”。

南航在知晓我航班延误的情况下,将乘客分两批改签至晚上21:00和21:55的航班。南航有什么权利在我不知情且未征得我同意的情况下强行替我做决定?”王先生对此颇为气愤。

而作为CZ6931的另一位乘客,刘小姐在接受记者采访时透露,事实上,就是CZ6931在北京起飞前,乌鲁木齐飞往伊宁航段的飞机就已经正常起飞落地了。这是一趟注定的“延误”的航班,只是当时乘客不知情被蒙在鼓里。

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