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8月份旅游管理类诉求量增多

2017-09-05 07:27:09   中国青年网

问政1:天热逛景区该到哪里乘凉

有游客反映,成都洛带古镇景区公共区域缺乏供游客休息乘凉的设施,“8月正是夏天天热的时候,出游游客又多,在景区内游玩想休息也没法乘凉,建议在古镇景区公共区域增设座椅、风雨亭、长廊等公共设施,满足游客休息驻足的需求。”

对此,市旅游局与龙泉驿区旅游局进行了沟通,龙泉驿区旅游局将联合洛带古镇景区管理局劝导景区内商家,建议商家免费为游客提供便于休息乘凉的场所;景区其他区域也将增设游客休息乘凉设施,逐步为游客提供更多休息乘凉空间,使游客能够安心、舒心、愉快旅游。

此外,邛崃市天台山景区试营业期间观光车运力不足,造成几十名乘客滞留,遭到44次群众反映。

问政2:割双眼皮后咋个生出一笔贷款

美容消费纠纷也是8月的热点问题,主要集中在美容行业收费不合理、私自盗用客户信息对外贷款等方面。高新区的一位市民反映,一家美容机构向外宣传免费做割双眼皮手术,她女儿在该美容机构做手术后,该美容机构擅自使用女儿的身份信息向银行申请了1.68万元贷款,女儿需每月支付1400元的按揭款。高新区工商局石羊工商所调查后,已对商家进行了处理。

问政3:外籍人士反映摩托车驾考无英文版

一名外籍人士反映:他在自己的国家尚未取得摩托车驾驶证,希望能在成都考取。但目前成都所有摩托车考试中心的科目一和科目四,都无英文版本的试题,当事人咨询了犀浦车管所,回复暂无解决方案。该外籍人士还咨询可否在科目一和科目四考试时自带翻译人员。

据介绍,8月份外籍人士来电来信共10件,其中3件反映的哥的违规行为及服务态度问题;1件反映消费纠纷问题;1件投诉移动客服;其余为创业政策等方面的咨询。

○特别关注

新增回访记录:17件与记录不一致

8月份分析报告新增“回复内容与回访不一致的情况”:一是部门回复称群众对处理结果表示满意,回访时群众表示不满意,共有8件;二是部门回复称已联系群众,回访时群众表示部门并未与其联系,共有9件。此外,8月针对同一问题反映投诉超过5次的诉求有607人次,主要问题有:物业纠纷、消费纠纷、环保、传销等。

成都晚报见习记者 肖心雨

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