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海口前8月共接旅游投诉389宗 挽回游客损失逾22万元

2017-09-04 21:00:43   央广网

央广网海口9月4日消息(记者吴媚苗)9月4日下午,海口市2017旅游市场综合治理情况媒体通报会在海口举行。记者从会上了解到,近日来,海口市旅游委联合海口旅游警察支队、旅游工商等部门打击非法低价组织“一日游”行动,约谈经营“一日游”的相关旅行社,对近来涉嫌低价招徕经营“一日游”活动的社会人员开展调查,取得了阶段性成果,传唤2名散布“一日游”虚假信息人员,对海南观光国际旅行社因未与游客签订合同进行处罚告之。同时,要求旅游协会制定了“一日游”行业公约,发布 “一日游”行业行规,出台 “一日游”指导价,有效遏制了海口以不合理低价经营“一日游”旅游产品恶性竞争的漫延趋势。

据了解,2017年1 -8月份,海口市共接旅游投诉389宗,同比增长66.24%,其中12345转办276宗,同比增长565.85%,12301转办113宗,同比下降38.92%。已办结383宗,6宗正在办理,结案率为98.5%。

其中投诉旅行社122起,占比31.4%,出境投诉31宗、占旅行社投诉总数的25.40%;国内旅游91宗、占旅行社投诉总数的74.59%;入境旅游投诉0宗。投诉酒店 56 起,占比14.4%,投诉导游35起,占比9%,投诉景区22起,占比5.7%,其他类投诉154 起,占比39.6%。

行政处罚海南省中国国际旅行社等15家旅行社,处罚9名旅行社从业人员,处罚金额共计90万元,为游客挽回经济损失22.75万元。

据相关负责人介绍,近一年以来,海口市旅游市场开展了一系列专项整治行动,做到打击与预防相结合、专项整治与常规检查相结合、旅游市场整治与双创工作相结合、一日游市场整治与全域旅游市场综合治理相结合。尤其是旅游警察支队成立2个多月来,多次参与旅游联合执法,在旅游投诉快速应对、打击非法经营旅游业务、打击黑社、黑车、黑导过程中发挥了极其重要的作用,极大地震慑了旅游市场上违法违规人员,从根本上扭转了旅游市场监管的被动局面,旅游市场整治无论从整治范围、处罚力度、社会影响力都达到了历史新高度。

据介绍,十一黄金周将至,海口市旅游委将围绕“公平、文明、诚信”三个环境目标,进一步提升旅游市场综合治理的能力和强度。围绕游客,着力营造和谐文明的旅游环境;围绕旅游企业,创造公平竞争的旅游环境;围绕商品市场,打造诚实守信额旅游商品交易环境。

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