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五星酒店被曝“不换床单不擦马桶” 评测机构回应质疑

2017-09-10 09:11:38   中国青年网

前不久,一家独立测评机构在网上曝光了北京五家五星级酒店,在客人退房后没有彻底更换床品、清洁浴缸及马桶圈的情况。涉及的酒店有北京W酒店、北京三里屯洲际酒店、北京希尔顿酒店、北京JW万豪酒店和北京香格里拉饭店。

这一事件引起了广泛关注,但随后网上也出现了针对这家名叫蓝莓测评的调查机构的质疑。央视记者近日采访了这家调查机构的相关负责人,并拿到了更多尚未在网上公布的视频。

调查机构:测评结果让我们很震惊

在这家调查机构提供给记者的视频中,可以看到,北京三里屯洲际酒店与已经曝光的北京希尔顿酒店情况相同,床品、浴缸、马桶圈、漱口杯四个项目在客人退房后都没有更换清洗。北京JW万豪酒店、北京香格里拉饭店和北京W酒店三家酒店都是部分项目没有更换清洗。对于浴缸和马桶圈,五家酒店全都没有清洗。

该机构负责人张路:“对这个结果我们是很震惊的,完全没有想到五家酒店都没有完整地去更换所有的床品,或者对卫生间的浴缸、马桶做清洁。”

张路介绍,他们是专注当下中高端人群生活方式的独立调查机构,成立时间不到一年,这次调查引起的社会反应之大,令他们始料未及。

记者:“当时咱们选择这五家是怎么选的?为什么全部是五星级酒店,没有分散开来有五星、有四星、有经济型酒店?”

张路:“蓝莓评测定位的人群实际上就是中高端人群,我们比较关心在五星级范围之内到底这个测试的结果会是什么样?而且五星级代表的是最高标准的服务状态。”

调查机构回应三大质疑

五星酒店被曝“不换床单不擦马桶”,这一事件成为公众关注的焦点后,也有一些人对该调查的真实度和权威性提出质疑,比如视频中为何没有时间,另外是如何做到退房后再订房时入住的是同一房间。对此,该机构相关负责人也进行了一一回应。

质疑一: 视频中的时间线

有网友质疑,视频中没有显示日期和时间,也无法确定各个片段的先后顺序,因而无法确定两段视频确实是在两天内分别拍摄的。

该机构负责人张路:“我们做的这次测试,无论是第一天测试房间,还是第二天换了一位同事进入房间,每次进入房间我们会用免提的方式先给酒店的前台打电话,询问当天的日期及时间。但是出于对我们工作人员隐私的考虑,现在这段视频还没有放出去。”

目前,该机构已经将电话确认日期的视频提供给央视记者。

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