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共享汽车“趴窝”路边 公司称:或因位置太偏 车没收到信号

2017-09-08 08:57:30   中国青年网

近日,湖北武汉出现两起共享汽车“趴窝”路边,运营商回应称:应该是车辆位置不佳,车辆启动系统接收不到运营商信号所致。这是个案,车辆没问题。

9月7日,据武汉晚报称,张某首次尝鲜共享汽车,却因车辆趴窝,被困车内一夜。

Gofun共享汽车 视觉中国 资料图

报道称,该男子租赁了一辆Gofun出行的共享汽车,在靠边熄火、临停后,下车与朋友会面。重新上车时却发现车辆无法启动。致电公司客服,却被回应称原因不明,希望张某等待救援。直到凌晨一点仍无救援人员出现。随后,有客服人员向张某提供独立救援公司的联系方式,但需要自行支付拖车费用,而被张某拒绝。因为不敢离开车子,张某只能在车内过夜。第二天凌晨,车辆又突然能够启动,恢复正常。

无独有偶。9月7日,有武汉市的Gofun出行用户李某联系澎湃新闻称,共享汽车在环线上突然抛锚,车辆无法启动。“车辆驶上环线后,就断断续续地不断抛锚。到最后,车就彻底开不动了,电量显示还能行驶80公里。”

李某对澎湃新闻称,从晚上8:30开始联系客服,直到12:30左右才有当地工作人员成功将车辆拖走,12:45分才停在Gofun出行停车场。“在取车时,工作人员还称这款车辆出问题概率比较高,尽量别选这款2座车。”李某称,自己作为学生,当时寝室已经闭锁,无奈只能宾馆过夜。

李某称,上述订单至今还在计费,积累用车费用已经高达312元,客服方面仍未有明确回复。

据了解,Gofun出行的共享汽车必须在电子围栏的指定范围内才能还车。

澎湃新闻与Gofun出行取得联系,对方称:整个事件中,从后台数据来看,车辆处于正常状态。根据经验推测,或因为车辆停车位置特殊,车联网系统信号不好,有可能是运营商的问题,导致无法启动车辆。但这两件事儿都是个案,车辆硬件本身没有问题。

Gofun出行进一步解释称,公司车辆是在App上通过移动互联网操作的。出于风控考虑,一线接电话的客服是没有这个权限(在用户手机没信号的情况下,从后台启动车辆、锁车门)。若发生类似情况,在确保车辆安全停放的情况下,带好个人财产,联系客服报备,交给公司处理。

Gofun出行还称,目前公司在武汉一次性投入了1000余辆汽车,因为当地新能源汽车免受单双号限行,免受过桥费,所以运营十分火爆,给运维带来了不小的压力。对于客服处理进度较慢的问题公司,正在推行精细化管理,提高响应速度。

工商资料显示,Gofun出行品牌属于北京首汽智行科技有限公司,注册资本600万元。北京首汽(集团)股份有限公司持股40.8%,北京首都旅游集团有限责任公司持股39.2%。

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