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押金从“秒退”到“难退” 酷骑单车这是咋啦?

2017-08-31 13:20:58   中国经济网

石家庄的马女士想退还酷骑单车的298元押金,可是十多天过去了,押金仍没有到账。还有一些石家庄的酷骑单车用户与马女士有同样的遭遇,纷纷通过微博、微信大吐苦水。酷骑单车的用户协议中承诺1至7个工作日退还押金,以前退还押金也比较迅速,甚至有用户用“秒退”来形容。这一次,酷骑单车为何押金这么难退?

十来天了,押金还是退不了

马女士8月19日骑了一次酷骑单车,后来发现自己单位附近的酷骑单车比较少,上下班不方便,就想退还押金,改骑其他共享单车。她在手机APP中点击“退还押金”,可本该在1至7个工作日“原路返回”至微信账户的押金,却迟迟没有到账。APP上也不显示退款状态,马女士很着急。她拨打酷骑单车的客服电话,但整整一天都没有打通,不是占线就是无人接听。两三天后,电话终于打通了,客服人员起初说是系统问题,后来说马女士的账号被冻结了,然后又说是微信的问题。随后,客服电话就又打不通了。马女士无奈,只好求助于酷骑单车的官方微博,但微博只是答复已将她反映的问题提交,让她等消息。

其实,马女士8月初也曾申请退还酷骑单车的押金,押金很快就到账了,可以说是“秒退”。“用户协议中承诺退还押金会在1至7个工作日到账,但这次已经过去十多天了,还没个结果。”这十多天里,光电话就打了不知多少个,马女士很闹心,甚至有种上当受骗的感觉。“希望押金能尽快退回来!”

记者了解到,一些石家庄的酷骑单车用户与马女士有同样的遭遇,纷纷通过微博、微信大吐苦水。有的用户酷骑单车APP上显示押金已为零,可押金并没有回到当初付款的账户上,有的用户也是十来天了没收到押金,还有人直呼“烦死了”。记者在网络上搜索发现,沈阳、西安等城市也出现了同样的情况,最早的从8月初就已经开始。一些原本正常使用的用户,也担心酷骑单车的公司可能出了经营上的问题,因而提出退还押金,但也无法退还。

酷骑单车:

系统问题所致 预计9月初能解决

8月26日,“酷骑单车”在网上的官方公众号发布关于退押金问题的声明,称“酷骑近期集中上线了一批新功能,由于时间短,功能更新频繁,系统不稳定,导致出现部分用户退押金迟缓。酷骑仍旧执行用户协议中1至7个工作日退押金的承诺,大部分用户的退押金申请都能在这个期限内实现,对于超过7个工作日仍旧没有收到押金的用户,请尽快拨打客服电话。”

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