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酷骑单车退押金半个月没到账 公司:系统不稳定
2017-08-29 09:41:26 中国青年网
昨日,有市民向华商报反映,酷骑单车用户押金难退,退款半个多月一直不到账,且多次联系不上客服。对此,酷骑公司称是更新频繁,系统不稳定导致的。
今年4月,郭女士注册了酷骑单车,并交了298元押金。由于酷骑单车数量较少,使用不太方便,她便换了另一家公司的共享单车。8月13日,郭女士在App上申请押金退款,可半个月过去了,没有任何退款信息和款项入账,并且App无法查询退款进度。这期间她数次拨打酷骑客服电话,但一直无人接听。
韩女士也遇到了同样的情况,她今年3月注册酷骑单车,8月19日申请押金退款,至今也没收到退款。韩女士说,她不仅拨打了客服电话,还联系了酷骑单车的微博、微信客服,但都没有得到回应。她在找客服的过程中还发现,有许多网友都遇到了这种情况,有的甚至一个多月都没有得到回应。
华商记者在网上查询酷骑单车退押金的问题,发现有不少用户反映客服电话无人接听或是忙音。昨日下午,记者数次拨打酷骑客服电话均无人接听,随后记者下载了酷骑单车App,充值协议中的退款方式显示,申请退款后等待1~7个工作日,押金原路退回。
8月26日,酷骑单车方面曾在官方微博上发表声明,称自8月中旬开始收到退押金迟缓的反馈,出现这一情况的原因是酷骑App上线了一批新功能,由于短时间内功能更新频繁,系统出现不稳定现象,导致部分用户退押金迟缓。声明同时表示,酷骑目前仍执行用户协议中1~7个工作日退押金的承诺,逾期仍未收到押金的用户,可拨打客服电话反馈以便尽快处理。
陕西保群律师事务所律师宋伟表示,用户在App上交押金使用共享单车,便与共享单车公司形成了服务合同关系,如果共享单车方面曾承诺退还押金的时限而不遵守,那就相当于违约,用户可通过诉讼解决,也可向相关管理部门反映解决此事。
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