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杭州共享单车管理成本调查:一人负责数百辆车

2017-08-04 08:06:41   中国青年网

编者按:不到一年时间,9家共享单车平台先后瞄准杭州,这座城市的共享单车数量,迅速实现从0到42万的“突破”。毋庸置疑,共享单车给市民、游客出行带来诸多便利。与此同时,共享单车乱投放、乱停放等问题,也给城市管理、城市形象造成严重影响。

谁在为共享单车乱象买单,谁该为共享单车乱象买单?即日起,浙江日报、浙江在线、浙江新闻客户端将陆续推出调查稿件,再次关注共享单车管理。

进入8月,杭州高温卷土重来。临近下班时间,城管协管员老胡黝黑的脸上汗珠密布。将最后一辆乱停放的共享单车摆放整齐后,他赶紧掏出手机拍照“取证”。“下午已经忙活3个小时,万一领导发现又有共享单车乱停放,我好有个解释。”老胡皱着眉头说。

距离上个月杭州集体约谈各家共享单车平台,至今已经过去近一个月时间。日前,记者对此进行走访调查,并梳理相关数据,算出一笔笔管理账,看共享单车平台是否真如网上评论的那样“只管生不管养”,看杭州为共享单车乱象付出多少代价。

(7月10日,杭州市体育场路一处人行道上,共享单车随意停放。)

管理人员多非专职

每人负责数百辆车

杭州共享单车的真实总量至今是个未解之谜。不过,根据各共享单车平台提供的数据,截至7月底,杭州共享单车已超42万辆。其中,哈罗单车为16万辆、ofo单车为10万辆,此外还包括酷骑5万辆、小鸣4万辆、摩拜3.5万辆等。

与如此庞大的车辆投入相比,各共享单车平台的管理投入,却明显不足。其管理人员绝大多数来自外包公司,调度车数量、运力有限,仓储能力与投放数量之间严重不匹配。在7月10日杭州城管部门的集体约谈中,各平台并不隐瞒管理成本投入问题——无论是人力还是仓储都捉襟见肘。在杭州投放了16万辆的哈罗单车,当时只有3个仓库、25辆接驳车和400名(其中33人为专职)管理人员。而在杭州投放有10万辆的ofo单车,也只有4个仓储点、47辆调度车和500名(其中44人为正式员工)管理人员。至于其余几家共享单车公司,管理人员和仓储点等投入则相对更少。

如此算来,在大多数平台,管理人员人均负责200-400辆车,有些则需要负责更多。有限的管理人员在杭州各热点路段来回奔波,其管理难度可想而知。而在调度力量方面,以哈罗单车为例,按每辆调度车需3人配合、平均每天调度150辆共享单车计算,哈罗单车每天的调度能力只有3750辆。即便按照哈罗单车8月3日公布的数据,调度车增加到目前的100辆,每天调度能力也只有1.5万辆,和该平台在杭州的投放总量之间形成鲜明对比。

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