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深圳消委会督促小鸣单车实现押金“即还即退”

2017-09-22 10:53:17   央广网

央广网深圳9月22日消息(记者李强)今年8月以来,深圳消委会收到有关广州悦骑信息科技有限公司(以下简称“小鸣单车”)退还押金的消费者投诉激增。为保护共享单车消费者的合法权益,深圳消委会于9月8日向小鸣单车发出调查函,要求其对退还押金问题进行详细说明。

9月12日,深圳消委会约谈小鸣单车,小鸣单车相关负责人在会上表示,本次事件因网络传言引发消费者恐慌,大量集中退还押金的申请导致系统崩溃,加之客服力量配备不足,使消费者投诉飙升。目前已开通微博、微信公众号等专业渠道接受消费者的问题反馈,并承诺尽快处理积压投诉。

9月21日,针对小鸣单车提交的书面说明,深圳消委会就妥善处理消费者投诉对小鸣单车提出三点要求:一要加大客服及技术力量投入,加快押金退还进度,力争早日实现押金“即还即退”。二要确保押金实行“专款专用”管理,防止资金安全风险,让消费者放心消费。三要确保信息公开透明,及时主动通报消费者投诉处理的相关情况,保障消费者的知情权。

下一步,深圳消委会将持续跟进小鸣单车的投诉情况,督促其尽快实现押金“即还即退”,并将持续监督整个共享单车行业的押金退还和押金安全问题,推动共享经济行业的稳定健康发展。

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