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共享单车押金难退 涉事企业做出说明

2017-09-22 07:47:04   中国青年网

本报讯(记者 黎兆齐)日前有报道称,一名外地游客在南宁使用酷骑共享单车后,12天未能拿到押金。对此,南宁市“大行动”办和市城市管理局组织相关部门召开的共享单车管理和考评工作专题会上,要求涉事企业负责人对此次事件进行调查核实并提交情况说明。

报道称,外地的郭先生日前在南宁市逗留了2天。他当天在酷骑单车和ofo小黄车的APP上进行注册,并分别交纳了押金。返程前申请了退还押金,“ofo小黄车几十秒就退还了押金,可酷骑APP显示,1至7个工作日才能退还押金”。郭先生等到第7个工作日,这笔钱还是没到账。

9月19日下午,南宁市“大行动”办和南宁市城市管理局组织各城区(开发区)“大行动”办等部门和5家共享单车企业(ofo、摩拜、索天、永安行、酷骑)召开共享单车管理和考评工作专题会。会上,针对共享单车押金难退的情况,市城市管理局要求涉事的企业负责人对此次事件进行调查核实并提交情况说明。同时,也要求其他共享单车企业要严格按照相关协议中规定的时限将用户押金、预付资金退还。

另据了解到,8月26日和8月30日,酷骑单车官微接连发布声明解释退押金问题。8月26日发布的声明称,近期集中上线了一批新功能,系统出现不稳定,导致部分用户退还押金迟缓。8月30日,该公司声明中表示,“酷骑新CTO即将上岗”,预计9月问题能得到解决。

其实,郭先生退共享单车押金难并非个案,关于共享单车用户的押金相关事宜,今年8月3日,交通运输部等十部门联合发布《关于鼓励和规范互联网租赁自行车发展的指导意见》中,要求企业应严格区分企业自有资金和用户押金、预付资金,实施专款专用,加快实现“即租即押、即还即退”。

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