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探访浙江医院医疗服务行 “智慧医改”尽显温情

2017-09-04 13:21:07   央广网

医院大厅 兰成龙 摄

中新网温州9月4日电(见习记者 周禹龙 兰成龙)最高日门急诊量19000人次,却没有菜市场般的嘈杂与混乱;3000平米的医院大厅,可供2000人预约挂号,却只见数十人来回匆匆而过……近几年来,位于浙江省南部的温州医科大学附属第一医院利用信息化改善医疗服务,对困扰社会的“看病烦”这一时代命题,给出了“温州方案”。

自助取片机 周禹龙 摄

信息化改进服务流程

预约挂号只需几秒钟;前脚刚走出门诊室,药已经配好;医生可以在任何时间任何地点,打开电脑、手机、平板电脑查房看病历……温医大附一院真的有这么“智慧”吗?这几天,记者对温医大附一院进行了体验式采访,揭开了其神秘的面纱。

在温州医科大学附属第一医院(以下简称温医大附一院),记者看到了该市市民陈女士给婆婆预约挂号的全过程:只见陈女士用手机打开了温医一院的APP,随后点击“预约挂号”开始选择就诊科室。

看着屏幕上医生介绍及剩余号源数量,陈女士选择了一位医生和就诊时间,她按要求输入了就诊人姓名、卡号和手机号后,不一会就收到了短信提示:您的就诊时间是下午15:00-15:30。

下午15点20分,陈女士婆婆进入诊室,医生开具检查并在电脑系统里扣除了陈女士预存的部分金额。

10分钟后检查完毕,医生开药后再次在电脑系统里扣除费用,系统提示她在西药05号窗口取药。

记者计算了下,陈女士在单位通过手机“遥控”,只花了半个小时便“陪”婆婆看完了病。

“我们以全面提升医疗服务水平、全程改善患者就医体验为目标。”温医大附一院党委副书记金嵘表示,通过全面加强医院的内涵能力建设,持续利用信息化改进服务流程,温医大附一院不但持续提升了医疗质量,更是切实改善了患者的就医体验。

志愿者帮助患者预约 周禹龙 摄

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