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“智慧医疗”手段多 看病全程零排队
2017-09-03 08:35:54 中国青年网
最高日门急诊量1.9万人次,挂号、就诊、缴费却能做到“0排队”。这是浙江温州医科大学附属第一医院“智慧医疗”取得的显著成效。昨日,记者跟随二胎准妈妈温小娟体验了这家医院的就诊全流程。
当记者早上与温小娟一起站在温医大附一院的大厅里时,并没有感受到一般三甲医院的拥挤和焦虑。可供2000人同时排队的近三千平方米大厅,甚至显得有些空荡荡。
拿着提前一周预约的门诊号和上次产检医生开具的检验单,温小娟直接到抽血窗口做糖耐量测试。她拿出手机操作给记者看,“每次产检前我都会在支付宝的服务号中,登录温医大附一院的账号挂号,你看时间非常精确,完全可以按照我的需求选择。”
自助终端服务机分布在医院各楼层,集挂号、预存、缴费、化验单打印、查询、签到等多功能于一体,大大缩短了不必要的排队环节。据统计,患者排队次数从过去的平均7次减少到零次,单次门诊时间从平均4个多小时下降到约30分钟。
温小娟在自助终端充值时,她的药物清单也同步传导到了药房,整个取药过程不到一分钟。
2016年,温医大附一院预存缴费病人数量占到总就诊人数的82.5%,患者费用预存、就诊签到、收费结算等就医以外的相关流程在5分钟内完成率达50%以上,大大节约了患者在缴费结算方面的等候时间。
据新华社
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