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不但如此,京东把两家店铺列入永不合作的黑名单,还向阳光诚信联盟共享失信信息,这一点也是够狠的。要知道,这个阳光诚信联盟是京东联合腾讯、百度、网易、今日头条、唯品会、360、美团、小红书等一大批知名企业成立的机构。也就是说,这两家卖假货的公司会失去和这40多家知名企业合作的机会,代价实在是惨重。
所以,不少网友对京东这种做法表示了认可和谅解:
最近,京东在保障消费者权益方面下了不下狠招。前几天京东销售小米MIX 2时不慎给300位消费者发错了货,买256GB版用户收到了64GB版,买64GB版却收到了256GB版。京东发现后马上做出补偿:为前者更换256G产品并提供700元京券作为补偿,后者则可以直接保留高配产品,无需退回。虽然做了错事,但网友普遍评价京东认错态度和补偿措施都很给力,不愧是良心商家。
现在互联网行业都重营销爱炒作,多少企业“用户第一”的口号震天响,出了问题却总是辩解推诿或不作为。相比之下,京东犯了错给消费者带来损失确实不应该,但为消费者负责、勇于认错和改错的态度还是值得点赞的。希望更多的电商平台能像京东这样,对咱消费者多一些点诚意少一些套路。
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