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大众途锐深陷“进水门” 车主该如何合理维权?

2017-09-17 06:31:37   央广网

央广网北京9月17日消息(记者马闯)据中国之声《新闻纵横》报道,今年是大众的高端SUV车型途锐上市的十五周年,途锐车型的名字来源于撒哈拉沙漠里一个骁勇善战的部落民族,寓意这台车有卓越的性能和自信,不过,在这个颇有里程碑意义的年份,这款车让人印象深刻的却是“进水门”事件。

这款售价60万至90万元的SUV,近期因进气系统进水遭到了多地车主的集体投诉,更被车主戏称为“只能在晴天开的神车”。目前这些车主是和大众如何沟通的?大众采取的措施有效果么?监管部门又是如何回应的?

今年7月8号,广东东莞的罗先生在驾驶自己的2017款途锐通过十字路口时,发动机突然失去动力。随后,他的车被拖到4S店进行检测,发现发动机进水。

罗先生:6个缸里面,用手电筒照,发现都进水了,发动机故障嘛。

上海的途锐车主陈先生表示,在本地一个途锐群里看到很多人都有发动机进水的情况,于是他决定找人拆开看看,打开后,检测人员看到空气滤芯已经进水。

陈先生:我现在就在担心如果正常下雨的话,这个水进去了那就更加的不得了。

事实上,自今年6月以来,在国家缺陷产品召回综合管理信息平台上,途锐连续3个月占据汽车缺陷投诉车型排行榜首。车主们投诉的原因,是发动机易在雨天进水损坏,最终导致常见的拉缸、熄火。从6月23号到9月14号,投诉途锐汽车进水的车主多达280位。

据车主反映,自今年雨季开始,在全国范围内,已经有多位途锐车主在雨后发生过无法启动、行驶中熄火、空气滤芯潮湿等问题。有车主们经过实测后认为,由于发动机进气道紧挨右前大灯,当有水从前机盖自上而下流过时,会流经大灯边缘,从而被引入进气道。也就是说,车辆在停放状态下,进气道就会有水流入,量少则浸湿空气滤芯,量多则会将水吸进发动机,造成拉缸等严重损失。如果发动机进水情况严重或需要拆解发动机,维修费用或将高达20万元。

为何类似的问题没有在国外爆发?汽车行业资深评论员李洋认为,主要跟这款车型的分布及天气状况有关。

李洋:相当于设计时出了BUG(缺陷),它(途锐)在欧洲主要是柴油机,这款汽油机在欧洲市场用的不多,所以没有爆发,而且欧洲的城市排水设施相对比较好,极端的大暴雨也没有国内严重,在美国的规模也很小,所以主要是在中国发生,确实设计时没考虑到这个问题。其实任何企业都有可能犯错误,尤其是技术错误,但后续的推诿态度不太像大企业的态度。就看咱们的监管机构愿不愿意拿大众开刀了。

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