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家电网购需谨慎 避免售后维修难
2017-09-21 10:12:41 中国经济网
原标题:家电网购需谨慎 避免售后维修难
现在,越来越多的消费者网购家电,但网购给消费者带来一些困扰,特别是在产品出现问题时不知如何维权。以下几个案例的分析希望能为更多消费者遇到类似问题时有所帮助。
案例①
此保险非彼保修 此原装非彼原配
消费提醒
消费者在网购家电产品时,在正式下单前,要认真询问卖家产品的售后服务情况,不要因为一点小优惠就冲昏头脑,确定产品是否为“全国联保”“三包”产品。即使卖家给出承诺,也要仔细辨别。例如有些卖家承诺10年包修的售后服务,但却未告知其实施的条件,有时甚至是卖家自己允诺的,而非厂家本身提出的。因此,在购买前需要做一番“调查”。同时,在购买时尽量选择有认证的官网旗舰店,如果产品出现问题,都会由这些家电品牌直接解决。实际上,这些旗舰店也相当于线下的实体店,区别在于渠道的不同。
案例②
不是不愿意维修 只因厂家不配合
消费提醒
如果大家电是网购买回的产品,出现重大问题时消费者都不希望将沉重的家电寄过去维修。现在一般大家电大品牌在本地都设有维修点,因而消费者可以在当地寻找品牌维修点。特别是空调、冰箱这类产品,上门服务解决了消费者的诸多不便。但如果当地并没有该品牌的维修点,或是厂家由于停产了会出现缺失某种零件而无法进行维修的现象,只能将大体积的家电寄出维修。因此建议消费者如果购买一些不常见品牌的产品,可以先注意一下本地是否有正规品牌的官方维修点。此外,如果网购家电产品出现故障后一定要前往正规维修点维修,不要因为价格低廉而选择一些非正规网点。
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