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北京5星级酒店床品未彻底清洁 看各国如何规范清洁流程
再把目光投向澳大利亚。在酒店清洁方面澳大利亚有着严格的流程规范和机构审查,各地的卫生署也会对检查不合格的酒店进行惩罚。但即便如此,澳洲的酒店也面临着和中国一样的问题,规定是规定,执行又是另外一回事了。他们的酒店也存在床单等用品无法每客一换的情况,很大部分原因是由于酒店本身对清洁者清洁时间的苛刻限制。《全球华语广播网》澳大利亚观察员胡方介绍:“曾经在澳大利亚酒店担任过客房清洁的员工爆料,根据规定在客人退房之后酒店清洁必须要更换所有的床单被单,但是在实际操作过程中,因为收拾时间有限,不排除在看到床单没有明显污渍情况下只把它原状而不做更换。按照严格的步骤要求,需要每次都更换以及清洗茶杯,但是也有部分的清洁员因为时间有限,如果看到有一些杯子没有明显被使用过的痕迹,那么就简单的把杯子放好就算了。根据澳大利亚客房清洁的标准流程,妥善清洁一个客房的时间大约需要45分钟,但是很多清洁员却被酒店的老板要求在15分钟内清洁完一个客房,这的确让很多清洁员不得不对清洁时的细节大大折扣。如果能够给予清洁员更多的时间去打算每一个房间,这可能是使澳大利亚的客房清洁真正的完全按照规范去做的一个最简单的解决方法。”
最后把目光投向欧洲,来看看严谨的德国人在酒店清洁问题上是不是一丝不苟?据《全球华语广播网》德国观察员薛成俊介绍,德国星级酒店的认证条文还是比较严格的,但由于后期缺乏有效监管,执行效果大打折扣;甚至有很多的未经星级认证的酒店自贴星级标签“挂羊头卖狗肉”,极大损害了消费者的利益,“德国宾馆及餐饮业协会负责宾馆的定级,每一星级都有着相应的标准,如一星级所有房间配备卫浴设施以及香皂等盥洗用品,房间必须每天打扫包括换洗床单被罩,所有房间必须配备桌椅、彩色电视和摇控器等;二级就得有早餐和因特网;三级要求前台14小时有人值班。所有经过认证的星级宾馆都可以在协会的网站上查到,不过根据德国国家电视二台记者的调查结果,德国有25%的假星级酒店,即便正规的星级宾馆也有很多达不到要求的地方。造成这种状况的原因是缺乏有效的监督管理机制,一些地方出于经济利益,对核查工作敷衍了事,在检查的过程中走形式,所以作为顾客在入住前一定要做好两件事:一是查询准备入住的宾馆是否经过星级认证;第二件事就是上网查询该宾馆的顾客评价。”
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