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不怕五星酒店脏得触目惊心,怕的是集体习以为常

2017-09-05 13:50:47   新华网

不出意外,北京很多顶级五星级酒店一样不换床单不擦马桶不洗漱口杯。有网友测试了北京5家顶级五星酒店,包括希尔顿、洲际、万豪、W、香格里拉等,在床单、被罩、浴缸、马桶上做了特殊标记,这些近2000元一晚酒店的测试结果让人大吃一惊,被套床单几乎不更换,连马桶都不擦,某酒店床下还被网友发现一只用过的TT。(据新浪财经)此前有国外网友用这种方式测试了国外酒店,结果就是如此,北京的五星酒店在测试中没有给国人一个意外惊喜。

前段时间海底捞脏后厨被媒体暗访曝光后,舆论一片震惊和哗然,在“震惊体”标题铺天盖地的传播语境下,原以为网友暗测五星酒店的后果也会让舆论震惊的,没想到公众反应竟然那么的平淡,一副“早就想到、没啥意外”的习以为常感。网友抛出测试结果后,媒体懒得追踪,监管懒得介入,企业懒得回应,公众懒得较劲,这种漠然的态度真让人很震惊。不怕五星酒店脏得触目惊心,怕的是集体已经麻木得失去痛感,心理上已经无奈接受了这种无力改变的现实,把自己的期待拉低到了一个非常低的层次。

很多人都在跟帖中调侃说:嗯,看见没,这就是我为什么不去希尔顿住的原因――调侃自己住不起五星酒店,或者是讽刺有钱人,你们花那么多的钱一样住着床单没换马桶不擦的房间。这种调侃其实很犬儒,连2000元一晚的五星酒店都这样,那种普通酒店就更不用说了,媒体过去暗访曝光过无数快捷酒店“用毛巾擦马桶”的视频,有什么好互相嘲笑,有什么好幸灾乐祸的?当一个社会整体道德失范,一个行业失去职业底线时,不要指望多花钱可以买到“放心”,也不要有“幸亏我住不起”之类自欺欺人的犬儒侥幸感。

跟帖中充斥着这样的评论:国外也做过这种测试,结果跟北京一样,只能说中国酒店也不例外,这个应该是行业潜规则――看看,大家都在心理上接受这是一个行业的潜规则了。很多时候,道德水准就是在“也一样”的比烂思维中不断拉低的:中国五星酒店说,国外五星酒店也一样;高级商务酒店说,那些五星酒店也一样;快捷酒店说,五星和商务酒店也一样。这种“也一样”跟那种“来都来了”、“死都死了”、“毕竟孩子”、“大过年的”的思维一起,一起构成了当下中国拉低社会道德底线的“思维肿瘤”。

当一个社会流行着“比烂”而不是“比好”,我很担心这种曝光的逆向效果,不是用曝光给一个行业带来痛感和耻感,不是让这个行业洗心革面,而是设置了一个逆向学习的坐标――希尔顿都那样了,还能怎么样?五星酒店都不洗马桶不换床单,我们价格低很多的普通酒店凭什么要洗要换。整个行业更加没有耻感更加不要脸,更加心安理得地坚持潜规则,劣币驱逐良币,比拼着不要脸。这种耻感缺失之下,甚至出现了这种奇葩的洗地逻辑:挺讨厌这个网友测试,哗众取宠,中国劳动力收入那么低,拿那么低的钱还指望别人的认真服务?瞧,就是这么理直气壮地不要脸。

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