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“保电卫士”靠前服务解难题
2017-09-04 08:11:52 中国青年网
(下转第六版)
(上接第一版)除了施工时间,贴心的专业化服务是哈尔滨供电公司带给辰能的第三重惊喜。今年3月份第一次现场会商时,哈尔滨供电公司就向辰能地产提出把原本设计的9个变电亭被供电公司改为8个,并且建议设计一个环形电路保障小区日常供电安全,这样施工连工程费也比预想便宜不少。8月份时,在南区项目中的8个变电亭建设刚刚完成6个的时候,供电公司就前来预验收。辰能地产的工作人员表示,“按流程是要全部完成时才能验收的,可是为了留出整改时间,供电公司提前来了,仅这一个工序就能为我们节省数日,为下一步施工做准备。”
目前辰能地产和哈尔滨供电公司的项目合作进展顺利,丝毫未曾遭遇传闻中的“电霸”作风。
国网哈尔滨供电公司工作人员对记者说,自2015年下半年开始,哈尔滨供电公司就开始了转变工作作风行动。2016年,哈尔滨供电公司响应省里号召,开展了“转作风、树形象、促经济、优环境”的解放思想大讨论活动。以“提升供电服务水平,助力地方经济发展”为目标,为促进哈尔滨经济社会又好又快发展提供更加可靠的电力保障。除了改变窗口服务,供电公司为了提高客户的满意度,提速大项目建设,哈尔滨供电公司通过区划匹配、整合机构、调整人员、优化流程,整合内部资源,成立市区两级大项目办,主动出击联系客户,并且实行一站式服务。
一个供电项目需要电网支撑、技术保障、变电所、设计、施工、监工、运维、验收等多个环节,这些部门分散在全市各个城区内。以前客户申报项目,每个环节都需要自己跑。现在实行客户经理制,对项目全权负责,工作效率明显上升。在这几个月的合作中,辰能地产的工作人员明显感受到了哈尔滨供电公司的变化,“他们在不断地梳理工作流程,程序变得越来越简单,越来越人性化。也正因为有这样的感受,我们更相信即便在晚递交配电申请的情况下,‘南区’的配电工程依然能顺利完工。第四重惊喜,我们期待着。”
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