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“六+”工作法提升办税服务水平

2017-09-02 09:15:57   中国青年网

“不久前我们公司申报土地使用税时,因录入采集信息有差错,导致无法申报,地税局办税人员了解情况后,牺牲周末休息时间帮我们把问题解决了,让我们纳税人感觉很贴心。”谈起泰安市地税局岱岳分局工作人员尽职尽责的服务态度,泰安市岱岳区重点税源企业泰石岩棉有限公司负责人贾心峰竖起大拇指。

自去年以来,该局以深入开展“便民办税春风行动”为契机,在深入总结往年纳税服务“5S”经验的基础上,汇集多方力量做好纳税服务“六+”这篇大文章。泰安市地税局岱岳分局办税服务厅被授予省级“巾帼文明岗”和“泰安市女职工建功立业标兵岗”荣誉称号。

泰安市地税局岱岳分局通过“问需+问计”,提升了纳税服务的针对性。依托办税服务厅、岱岳地税微信公众平台、QQ群等,积极开展“问需求、优服务、促发展”活动,发放了5000余封致纳税人和社会各界的一封信,3000余份调查问卷,征集意见建议320余条;对30户企业进行了走访,了解纳税人、个体工商户等在办税服务、税法宣传、纳税咨询、辅导培训等方面的真实诉求和预期,切实做到了优化纳税服务措施、推进纳税服务规范开展、促进纳税服务水平全面提升。

与此同时,采取全面升级改造办税服务厅、添加多台自助设备、全面培训办税服务窗口人员等有力举措,通过“硬件+软件”,提升了纳税服务的认可度;开通16个人工服务窗口,安装6台自助办税系统、配合网上办税平台等向纳税人提供自助办税服务,“人工+自助”提升了纳税服务的点赞率;积极与国税在健全机制、创新模式、丰富内容等方面开展纳税服务合作,“地税+国税”提升了纳税人的获得感;“线上+线下”形成了“及时性服务”与“实用性服务”相配套服务模式,提升了纳税人的满意度;对纳税人实行专题辅导和按需分类辅导,寓管理于服务,通过“服务+管理”提升了纳税人的遵从度。

泰安市地税局岱岳分局的“六+”工作法以服务纳税人为中心,强化服务意识、完善服务措施、拓宽服务渠道,换来了纳税人的点赞。山东岱岳制盐有限公司财务负责人裴庆军由衷地说:“为应对盐业体制改革,当地税务机关及税管员通过网络、微信、电话等方式为企业解疑答惑、排忧解难、对重大税收政策的发布实施及时提醒通知企业。公司实现经济效益年年增加,实缴各项税金稳中有增。”

泰安市地税局岱岳区分局局长章锡峰表示,“5S”经验、“六+”工作法等,得到了纳税人好评。今后,我们将按照“放管服”的要求,进一步提升办税服务信息化水平,力争让纳税人“少跑马路,多走网路”。(李振安 邢立文)

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