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实体零售转型意见发布近一年 国美等大型实体零售转型初见成效

2017-08-31 11:06:33   中国经济网

业内人士表示,同店增长数据是零售企业的重要指标,能反映出三点信息:第一,门店客流量的提升。流量的提升,让潜在消费的基数和成交的几率更大。第二,门店商品选品能力的提升。门店是管理消费者时间和空间的物理空间,精选消费者最需要的商品,提高交易率,是提升门店效益的重要保障。第三,门店商品价格优势的提升。客流和选品是基础,对于零售商来说,价格有优势,才能实现最终交易

布局线上线下 促进跨界融合

过去,线上线下分属不同阵营,“线上线下融合发展可以优势互补,是零售业未来的发展方向。”商务部副部长房爱卿指出,如果二者将优势结合起来,零售业的优势就会非常大,就会真正发生“流通革命”。

《意见》鼓励线上线下优势企业通过战略合作、交叉持股、并购重组等多种形式整合市场资源,培育线上线下融合发展的新型市场主体。目前,银泰、等许多大型实体零售商正在加快渗透线上渠道,与线下体验相结合,在线上、线下不同交互场景里面形成交易行为,实现精准营销。

过去的电商,由于商品长尾效应,导致用户搜索必须消耗极大的时间成本。现在,在大数据的支持下,消费者所有的购买行为、评价指标、商家的信用等级、商品的用户体验等被大数据化,通过一定的算法可以最大可能地模拟消费者的消费偏好。由此,每个人获得的商品推荐信息不同于其他人,是高度个性化的,大大降低消费者的选择成本。

王俊洲表示,“线上线下的融合不是将两者连接在一起这么简单,也不是实现所谓线上线下价格统一,而是把线上线下业务作为一个整体来运营。”国美新零售转型一年来,实现了系统融合、商品融合、服务融合,从采购、库存、价格、营销、会员与物流仓储等六大方面打通线上线下的零售环节,最终构建完整的用户生态闭环。

而在这个闭环的生态中, 通过国美APP客户端为载体,将线上线下打通,并连接人与人,人与服务,人与产品,人与企业,乃至企业与企业。并利用大数据、云计算、物联网等科技因子,开创“社交+商务+利益分享”的新模式,通过社群关系的形成,推动供应端与需求端的有效对接,推动更深层次的消费价值和产业价值的重构

线上线下融合后大大地提高了消费者的购买效率和方便度,创造出更多的消费场景和消费机会,使得销售额有了大幅的增长。据最新财报数据显示,融合后的国美整体GMV为617亿元,与上半年同比提升25%,线下GMV达412亿,线上达205亿。移动端 GMV 同比大幅增长 75%,占线上GMV的74%。

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