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直播平台售假 “网红”难追责

2017-08-22 14:56:31   中国青年网

还有一些“网红”通过直播平台、微博或微信售卖假冒伪劣产品,比如假冒进口运动鞋、假冒进口化妆品等。赵小姐去年从某网络直播平台看到一位“网红”女主播推销化妆品,女主播告诉粉丝们她的皮肤之所以白嫩光滑,是因为长期使用了某款面膜。赵小姐非常羡慕,便通过网络购买了女主播推荐的面膜和卸妆水。

但没想到使用之后,赵小姐的皮肤很快出现了过敏反应,不仅没有变得嫩滑,反而刺痛红肿。“用了几次,脸上都是刺痛,不敢再用面膜了。”赵小姐通过网店客服沟通解决,但对方却表示先给好评才能退货,否则就要自己承担邮费寄回去。

与赵小姐遭遇相类似的是,李小姐通过网络直播购买了某减肥药,结果差点吃出危险。李小姐说,当时“网红”在直播中称她吃一种减肥药的效果很好。李小姐动心了,就和卖家微信联系,花高价购买了减肥药。但她服用后,出现了严重的不良反应,心慌、失眠、浑身乏力。后来李小姐才知道,这些减肥药竟然含有国家明令禁止的成分。这些减肥药的成分是由廉价中药、面粉和西药等构成,而西药就是违禁成分“西布曲明”。

类似李小姐购买的这种减肥药,在网络销售中比比皆是,不法分子将违禁成分“西布曲明”、“酚酞”等加入减肥药中,然后通过网络大肆出售。胶囊的成本每颗仅五六分钱,一个疗程的用量也就十几元,但是通过网络销售,售价却翻了近百倍。

去年湖南警方查处的一起案件中,年仅22岁的“网红”姚某通过网络售卖违禁减肥药,把每盒成本价仅12元的减肥药最后以380元的高价卖到消费者手中。至案发时,姚某发展的下线多达24人,涉案资金近亿元,通过微商、微店等销售网络遍及全国各地,最多时有600余家网店售卖减肥药。而买药的大多是“90后”,如果有消费者吃出问题,会被微商们踢出聊天群。而姚某等人最后被警方抓获归案。

困难

网络直播代购买到假货

却没能打赢官司

对于很多消费者来说,遭遇“网红”售假常常无能为力,面临着取证难、维权成本过高等问题。北京的陈女士通过网络直播代购买到了假冒奢侈品,但最后却没能打赢官司。

去年陈女士从社交媒体上认识了生活在国外的刘小姐,对方经常在网上直播代购,算是海外代购圈里的“红人”。陈女士先后通过刘小姐购买了外国名牌女包和女鞋,都比正品价格低。陈女士拿到货后,却发现可能为假货,遂前往实体店进行鉴定。工作人员鉴定她买的确为假货,其中女鞋存在起皮、开裂等质量问题。但刘小姐却称其所售商品为正品,拒绝退货。

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