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昆明着力提升便民服务工作

2017-09-08 08:17:41   中国青年网

“不到2分钟就拿到了个人存保证明,实在是太方便了!”8月18日,因小孩落户来到昆明市盘龙区政务服务中心打印社会保险个人参保证明的市民马先生对笔者说,社保自助服务终端省去了传统排队取号、复印材料、手动录入等流程,大大提高了效率,方便了办事群众。

据悉,按照“互联网+政务服务”和“一号申请、一窗受理、一网通办、一窗出证”模式,结合“数字盘龙”建设,中心打造了“一窗式”政务服务体系,率先在云南省试点推行政务服务“一窗式”综合办理三级联动和网上审批平台建设工作。

为体现人性化服务,盘龙区政务服务新中心楼内设置了多个不同类别的自助服务区,为市民提供证件扫描、自助申报等服务;按照“政务客厅”的理念,设置了咖啡吧、创客空间、母爱十平方等设施,为办事群众提供温馨舒适的环境;学雷锋志愿服务站负责对办事群众进行引导、分流、秩序维护等工作。据统计,自迁入新中心至今,已为群众提供免费法律服务240余次,免费代办注册公司18家,提供免费快递4200余人次。

近日,云南省首个公安民意访评中心在安宁市公安局建成启用,该中心将通过现代化手段听民意、察民情、解民忧,着力整改群众不满意突出问题,实现“民需警应”良性循环。

据介绍,为适应老百姓的需求,今年年初起安宁市公安局开始筹备民意访评中心,共增加了5名访评员。该中心与安宁市110指挥中心合署办公,开通公安网、互联网、视频专网和访评专线电话及短信平台,利用电话、短信等对接处警、执法办案、户政、车管业务、出入境等服务窗口接待的群众进行同步人工回访,并对电话回访过程全程录音。

民意访评事项主要包括窗口服务满意度、社区民警熟悉度、社会治安安全感、警情处置满意度、案件办理满意度、群众意见整改满意度6大方面。以基层派出所、各业务大队为单元随机抽取样本,通过分类发送短信、人工回访等方法,全方位收集社会群众对公安工作的意见和建议。访评员每天定时对回访数据进行整理派单交办至责任部门、承办民警限时整改。(黄榆)

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