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静乐国税推进便民办税服务

2017-09-08 06:37:10   中国青年网

静乐县国税局紧紧围绕税收中心工作,以服务地方经济发展为目标,扎实推进便民办税服务,积极助力营商环境优化。

把握需求,充分释放惠民红利。深度结合“便民办税春风行动”,精准聚焦营改增行业、企业及地方民营经济,以上门辅导、集体授课等形式,和“请进来”与“走出去”相结合的方式送政策、解难题,确保纳税人用足、用准、用好各项税收优惠政策。以整顿和规范税收秩序为突破口,与静乐县公安局联合成立涉税犯罪案件侦查办公室。同时,全面深化税务行政审批制度改革,加强纳税信用体系建设,还“权”还“责”于纳税人,以最大限度释放改革红利。

提档升级,全面提升服务质效。优化纳税服务硬件设施建设,在大厅配备代开专票终端、代开普票终端、发票申领终端、综合办税终端、自助办税电脑、打印机、扫描仪等设备,为纳税人提供发票领购、发票代开、发票验旧、发票认证、税控设备发行、纳税申报等多种常见涉税业务的“一条龙”自助办理。拓展服务渠道,在实现各类自助终端功能相互承接的基础上,推广运用e税客、网上申报平台等互联网办税方式,推进实体办税服务厅与网上服务平台融合发展,努力打造线上线下功能互补、业务贯通、规范高效的办税服务新模式。目前,静乐国税自助办税已覆盖大厅80%以上的业务范围。自助办税的推广不仅促进了涉税事项的高效办理和办税流程进一步规范统一,更使纳税人在办税大厅的滞留时间缩短了近一半,特别是代开发票、发票验旧及领购等业务的办理时间比原先缩短了70%以上,切实为纳税人和基层窗口“减负提效”,实现了纳税人和税务机关双赢。

优化环境,亮点服务异彩纷呈。一是舒心的办税环境。在休息区安装WiFi信号、座椅、饮水机等服务设施,同时摆放多种税收宣传资料,将纳税服务大厅打造成为纳税人的多功能办税服务超市。二是科学的导税服务。严格落实首问责任制和一次性告知制度,配备专人根据业务内容对纳税人进行分流分类。在自助办税过程中,及时为纳税人提供操作指导、政策咨询;在窗口业务办理前,对纳税人相关涉税业务资料进行预审,有效压缩办税时间,降低办税成本,避免纳税人“多头问、反复找、往返跑”。三是贴心的政策辅导。充分利用办税大厅税收宣传优势,助力税务机关与纳税人之间形成良性互动,第一时间收集纳税人政策辅导需求,选择大家普遍关注的热点难点问题,有针对性地组织开展“纳税人学堂”和“政策大辅导”活动,有效提升纳税人的获得感,不断增强纳税人的满意度和税法遵从度。

刘鹏

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