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虽然累,但累得有价值

2017-09-06 09:51:56   中国青年网

网格员乔文利入户宣传创文

自创文工作开展以来,全市所有街道社区的工作人员每天都会拿着创文宣传品,一层楼一层楼、一户一户地宣传。“您好,我们是社区的工作人员,请问您了解兰州市目前正在创建文明城市吗?”9月1日,记者跟随盐场路街道穆柯寨社区的网格员乔文利,体验了一把这听起来简单,做起来却不那么容易的工作。

入户工作并不容易

盐场路街道穆柯寨社区地处城关黄河以北。乔文利作为穆柯寨社区第四网格的网格员,在此次创文的入户宣传工作中,她需要在自己负责的天源嘉泰名居内入900余户。8月以来,通过前期的两次入户,有效的入户宣传工作达到470余户。这期间,有住户不在家的,她只能把信件插在门边。住户在家的,她会将调查问卷和信件一起递给对方。“大部分的市民都愿意积极配合,但也有少部分人会拒绝,我们会多次上门,仔细耐心地向他们讲解。”乔文利说。

9月1日下午4时许,刚刚参加完周五大扫除的乔文利来不及休息,立马换上了文明志愿者的衣服来到天源嘉泰名居小区内进行入户宣传工作。“今天从6号楼开始,试试看。”说着,她从随身的挎包里,掏出了笔记本,随时记录成功入户的门牌号和户号。一阵阵的敲门声过后,家里有回应的,她回答:“我们是社区的,想问下您了解最近我市创建文明城市吗?另外,这里有一份问卷调查,麻烦您填一下。”56岁的李红梅打开了门,将乔文利和记者让进了家。原来,作为嘉泰名居小区的网格员,乔文利平常就和这些住户来往密切,一来二去,两人就成了朋友。李红梅说自己眼睛看不太清,乔文利说,“没关系,您坐着,我给您念念。”经过初步的了解,李红梅对创文工作有了最直观的认识。

遇到纠纷立即核实解决

除了积极配合网格员入户宣传工作外,入户时常常遇到居民和物业间的矛盾纠纷,一楼的住户就阳台外的环境卫生问题和高空抛物问题及时反馈给乔文利,她立即向物业经理核实情况,并让对方到现场做出了解释,及时解决了住户的烦恼。

一个多小时的时间,乔文利看了看登记在册成功的入户数仅仅有十几家,“没有入户的我们会及时向上汇报,这个周末继续来。”从5月到现在,除了每天的正常工作外,网格员们每天都要抽时间在中午和晚上上门入户宣传,中午尤其在周末,入户率能高一些;晚上入户基本在6点至9点之间,“考虑到一些家里有孩子、老人,需要早点休息,我们把时间尽量提前,不影响辖区住户的正常作息。”乔文利说,“入户虽难,但肩上的担子更重要。我马上也要退休了,在我进社区工作的6年来,今年给我的感动最多,虽然累,但累得有价值。所以这最后一班岗,我一定要站好!”

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