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直饮水机坏了 水卡里的余额找谁退? 沈师承诺联系其他厂家转卡:不让学生吃亏
2017-09-06 05:56:42 中国青年网
学校的直饮水机器
新鲜、活氧、能量、健康,这是记者在沈阳师范大学众多学子手中的水卡上看到的词语,它是用来形容校园直饮水机接出来的直饮水,然而,喝着这样直饮水的学子们却遇到了麻烦。近日,沈阳师范大学有学子求助本报,希望帮助他们把卡里的钱退回来。
方便:直饮水机安装到宿舍楼下
求助的学子来自沈阳师范大学南生活区,要说他们手中的水卡,得从入学办手续时说起:“入学办手续时,水卡150元,当时大家都觉得是跟其他项目一样,必须交的,就交了钱。后来,入住后看到了宿舍楼下的直饮水机,试了一下,把卡放在上面,就能显示余额,打多少水,就相对扣多少钱,水是新鲜的,直接能喝,口感也不错。其实平心而论,这种服务也是需要的,所以感觉沈师的福利还是很人性化。”
一周前,住在2号楼的小黄同学发现水机上出现了一纸通知:各位同学请注意,此水机即将停用,请各位同学近期尽快将卡内余额消费完毕,如不及时消费完毕,后果自负,本公司概不负责。落款是沈阳师范大学服务有限公司,2017年8月29日。小黄一查自己的余额,还有70多元,他理解怎么也能给个至少一两个月的时间,他打算按照要求尽快去消费,但是只过了两天,水机就不能用了。小黄和同学们认真研究了一下通知的内容,大家共同的理解就是卡里的余额没用完也不能给退了。同学们感觉像“霸王条款”:“我们的要求并不高,要么给退余额,要么换新水机的话,把余额转到新机器的卡上能用就行。”记者发现,2号楼的水机确实不能使用了,看样子是出现故障了,整个南生活区有近十台直饮水机,但在设置上看,2号楼的卡不能到其他楼使用。
解决:学校承诺进行转卡
整栋楼有一千多名学生,大约一半以上的学生买了卡,卡里的余额有多有少,多的剩一百多元,少的也有几十元,这个钱汇总到一起是个不小的数目。“之前也找过学校,有毕业生离校前要退卡,都没退成,后来就不了了之了。”带着同学们的求助,记者找到了校方,校方宣传部很重视学生的诉求,第一时间协调南生活区的李经理给记者回应此事。李经理表示尽快解决此问题:“2号楼的水机是出现了故障,从这几年的合作看,这家水机合作方不诚信,卖了卡后期的维保跟不上,本来合约到期不想跟他家合作了,但眼下他玩失联,我们也是受害方。我们贴通知是让学生不要再买他家业务员卖的卡了。这几天学校会尽快找到其他厂家,争取把学生卡内余下的钱转到新卡上,放心吧,不会让学生吃亏。”沈阳晚报、沈报融媒记者 宁玲 文并摄
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