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只是看上去很美?

2017-08-29 10:02:05   中国青年网

从去年开始,全国一些省市的旅游主管部门相继推出“30天无理由退货”的措施,其中也包括以往的“进店购物重灾区”——云南。出游途中买了假货或质次价高的商品可以无理由退货,这确实是从很大程度上保障了游客的权益。不过近期在人民网315旅游投诉平台上,记者发现仍有不少游客投诉反映退货难的问题。无人管、互相推诿、找各种理由不能全退、收取高额手续费等乱象让“30天无理由退货”这项措施仿佛只是看上去很美。

对于各地仍旧存在的退货难现状,专家表示,应该把事后处理变为事前监管,这样才能真正保护游客的权益。中国未来研究会旅游分会副会长刘思敏表示,其实“30天无理由退货”目前还只是以行政高压的手段去执行,但这种方式不能持久,也不具有相关的法律效力。这样一来,有些商家发现即使30天内没有给游客办理退货也不会有什么相应的处罚,他们就自然会存在侥幸心理,这样将使游客的维权更加困难。

因此,专家建议,针对旅游购物的退货,各地还是需要通过立法的形式去解决,不能仅仅停留在行政政策和号召承诺上。是否可以按严重程度不同,分出不同的处罚办法和相关退货处理流程,有了法理依据,才真正具有可操作性。据人民网

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