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凯里车务段:温馨服务让学生入学无“囧途”

2017-08-24 22:26:12   央广网

央广网重庆8月24日消息(记者刘湛 通讯员彭亮)“近期,全国高校陆续开学,学生客流呈骤增态势。客运营销科要从导购到上车一系列环节抓好客运服务,让学生方便购票、顺利出行…”近日,在凯里车务段周大交班会上,该段段长针对新生入学、老生返校等学生客流服务工作作出重点部署安排。

随着大中专院校开学日期临近,新生入学、学生返校等学生客流集中出行,加之旅游、探亲客流热力不减,在多重客流交织下,铁路暑运迎来最后一轮客流高峰。

为此,凯里车务段从导购、售票、进站、安检、候车、上车、下车、出站等关键环节入手,优化客运岗位人员分布,提供优质温馨服务,严格落实首问负责制,采取一系列精准服务措施,让学生在上学路上无“囧途”。

为方便学生旅客购票、乘车,该段本着“方便学子,服务至上”的理念,采取增设学生票专口、延长售票时间等措施,减少学生旅客排队时间;优化客运岗位人员分布,在售票厅、进站口、候车室、地道口、站台上等客流密集处增设客运人员,引导和协助学生旅客自助购票、取票以及验票进站,做好学生旅客导购、导乘等服务,确保学生旅客有序购票、及时乘车。

与此同时,该段管内客运站重点理顺学生旅客进站、候车、乘降、出站流线,对候车室、地道、站台、车门等关键部位加强盯控,抓好学生候车、进出站、上下车等关键环节,合理安排候车区域,加大疏导防护力量,防止客流拥挤、对流,确保学生旅客安全出行,平安返校。

针对许多入学新生第一次出门远行的实际,该段要求管内客运办理站严格落实首问负责制,第一时间为学生旅客细致提供列车信息、中转换乘、乘车路线的咨询服务、车票导购、乘车引导等一条龙服务。同时,段作风督察组加强对售票纪律和服务态度的监督检查,严格路风管理,进一步规范服务行为,及时妥善处理学生旅客的意见、建议及投诉,积极解决学生旅客乘车中的困难,保证学生走得了、走得好。

此外,铁路部门提示广大学生旅客,若是入学新生购买车票,可凭借“录取报到通知书”购买一次学生优惠票,请携带好相关证件;若是已办理学生证的返校学生,学生证存在磁条信息不完整、乘车区间不符、减价优待次数已用完或学生证未进行年度注册等情况,均会导致网购车票无法正常换取,请仔细核对个人信息,以免耽误行程。

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