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老百姓办事,就在“家门口”
2017-08-24 08:16:56 中国青年网
■本报记者 舒抒
在面积达1210平方公里的浦东新区,如何让居民不出社区就能享受社会公共服务,成为浦东重构基层治理体系、系统集成政府服务资源的新突破口。
今年上半年,浦东新区在陆家嘴街道、浦兴路街道和川沙镇、书院镇等4个街镇集中试点建设“家门口”服务站,形成了适合不同村居的家门口服务体系。6月起,“家门口”服务体系扩大试点。在昨天举行的浦东“贯彻城市基层党建会议精神,推进‘家门口’服务体系建设”会议上,记者了解到,目前浦东36个街镇已有700多个村居在试点推进“家门口”服务体系。预计今年年底前,“家门口”服务站将覆盖浦东40%的村居,明年年底前覆盖全区所有街镇的村居。
长久以来,浦东社区服务资源大多聚集在区、街镇层面。老百姓需要基础服务时,不仅“找不对路”,即使找对路,还要面临“路太远”的尴尬。今年起,浦东新区全面梳理了区级层面19个职能部门中可向村居下沉的七大类服务资源,包含党群、政务、生活、法律、健康、文化等,形成了区级层面的服务资源清单和包含42个项目的服务项目清单,提供给村居“点单”。
上海市委常委、浦东新区区委书记翁祖亮表示,“家门口”服务站要真正成为服务居民的场所,就要打破以往“一件事、一部门、一批人”的办事方法,统筹政府资源,积极尝试购买第三方服务等形式,提升政府办事效能。
事实上,“家门口”服务体系考验的正是条块部门有效联动配合的办事能力。浦东新区区委副书记冯伟在会上介绍,截至目前,全区已有724个村居报送建立了“家门口”服务站,初步覆盖面已达56.4%,试点村居数已超出预期。
“家门口”服务体系建设更离不开智能化管理。“家门口”服务线上平台“浦东易生活”对接“浦东e家园”“浦东市民云”等发展相对成熟的线上平台,在北蔡镇,居民可通过线上预约办理政务服务,不出小区、村宅随时缴纳水电煤费用,购买柴米油盐和新鲜蔬菜。
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