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为群众打造“家门口的税务局”

2017-08-22 08:22:26   中国青年网

本报记者 戈驰川 通讯员 蔺鹏帅

“距离近,用时短,服务好。必须得给咱们办税服务站点个赞!”黄万新是新星广告制作中心的老板,他从公司走到青年街邮政支局只需5分钟,从办税服务站到办结完发票申领业务用了不到3分钟。

今年7月,白城市国税局、地税局和邮政部门共同签订《共建办税服务站合作协议》,首家办税服务站正式启用。服务站充分发挥邮政网点交通便利、辐射范围广、人流量多的优势,通过税务业务流程整合、服务融合、人员管理联合的联合办税方式,使纳税人在家门口即可享受到“一站式””一条龙“的便利服务,使便民办税服务迈向多元化。

“如何借助社会力量,搭建纳税服务平台、延伸办税服务网点、分流办税服务厅工作压力、推进办税便利化改革,是我们一直在考虑的问题,并不断进行了探索和尝试。”白城市国税局局长李晨波说。

早在2015年10月,白城市国税局、地税局就同邮政系统开展了合作,依托邮政系统服务网点众多的特点,委托邮政部门代开发票、代征税款,将办税服务厅纳税服务功能不断扩展。随着合作的不断深入,今年2月,白城市国地税与邮政部门合作再次升级,提出“互联网+税务+邮政”的合作思维,推广了发票领用网上申领,邮政寄递业务,纳税人可以通过网络平台发起预约,实现发票在线申请,经税务系统确定申领信息后,由邮政部门完成发票的投递、签收和系统反馈等服务。做到了纳税人足不出户就可以享受到上门服务,纳税人办理普通涉税业务跑远路、长候时的情况得到彻底转变。

“为纳税人提供一个舒适的办税环境,过硬的硬件建设是基础。我们按照办税标准化建设要求,对邮政大厅进行了装修改造,以期为纳税人提供舒适的纳税环境。”青年街邮政支局的负责人王志明说。位于青年街邮政支局的办税服务站窗明几净、设备齐全。办税服务区、咨询辅导区、自助办税区、等候休息区、信息公开区5个功能区域内,电脑、打印机、叫号机、自助办税设备、发票发售机一应俱全。大厅内4个窗口带有醒目的办税业务标识,群众可按提示在窗口办理税务登记、申报征收、发票发售、发票代开、发票验旧、咨询辅导等涉税服务,基本实现通办国地税业务。

“借助‘互联网+’纳税人可以通过自助办税机进行网上纳税,十分方便快捷。我们还特地增设了政策宣传屏、宣传手册书架等相关配套设施,让纳税人在休息等待的同时能够了解更多税收政策。”值班导税员李世超说。在等待休息区,前来办理业务的王先生正在翻阅办税服务宣传资料架上的税收业务宣传手册,他对记者谈起办税服务站的感受:“办税服务站的设施和税务大厅一样,功能很完善,尤其大厅还摆放了盆景花卉,让人很舒服,即便多等一会,都不觉得时间漫长。”

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