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爱普生启用商业呼叫中心
2017-08-24 05:56:31 中国青年网
近20位高级工程师随时守候在呼叫中心
近日,爱普生开启了差异化服务的深化进程,不仅将呼叫中心服务进行升级,还成立了商业客户专属的呼叫中心,全面提升服务响应时间和品质,在客户联络界面实现全新突破。
商业用户一旦遇到产品使用问题,一般都处于正在处理商业事务的“节骨眼上”,需要给予及时而专业的解答和帮助。为拓展客户与爱普生之间的沟通渠道,爱普生此次专门成立了商业客户呼叫中心,近20名爱普生技术高级工程师“队伍”提供专业的在线服务,最大限度地将主动权交给客户,降低产品使用问题所带来的影响。
此次爱普生呼叫中心服务升级的一大体现,就是服务时长。除了前面提到的针对商业用户升级的两个400热线,爱普生在线工程师和电商平台的服务时间更是达到了每周7×14小时(即周一到周日,8:00—22:00)。爱普生希望通过这样的服务升级,以足够长的时间“守候”,全面提升呼叫中心的服务品质,来充分满足客户的需求。
此外,爱普生公司还为商业客户推出了“量身定制、预防为主”的服务,包括上门巡检维护服务、专业产品远程诊断服务、定制化产品系列课程培训,使客户轻松使用产品,掌握简单的产品维护方法,帮助客户建立产品使用档案等。此次爱普生呼叫中心服务升级以及商业呼叫中心的启用,也再次证明了爱普生以客户为中心的服务宗旨。(朱旺)
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