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把握群众工作“四种能力”

2017-08-19 07:21:26   中国青年网

黄清宇

党的十八大提出了创新社会治理的新要求,我们必须始终坚持群众路线,着力提升群众工作“四种能力”。

融入群众的能力。思想上重视。“水可载舟,亦可覆舟”,必须在思想上真正重视群众,彻底改变管理者思维,摒弃官本位思想,把“管理群众”变为“服务群众”。情感上真诚。“以诚感人者,人亦以诚而应”。我们只有从情感深处与群众打成一片,真正把自己与群众放在同等位置上,才能赢得群众的尊重和信赖。行动上深入。古人云:“听其言,观其行”。要勤于联系,鼓励党员干部定期进村入户、访贫问苦、帮困解难。要善于沟通,多用群众熟悉的语言与群众沟通。要乐于办事,把好事办在群众开口之前,把实事办在群众急需之处。

帮助群众的能力。增强群众法律意识。少数群众法治观念淡薄,遇到问题就上访。要通过“法律六进”等活动,广泛加强法制宣传教育,进一步畅通群众申诉渠道,切实维护群众合法权益。增强群众防范意识。近年来,非法集资犯罪频发,受害群众越来越多。除了加大打击力度外,更重要的是加强教育和引导,大力宣传非法集资活动的严重性和危害性,不断提高群众的风险防范意识。增强群众自治意识。深入学习枫桥经验,教育引导群众树立“治理创新、回归自治”的意识。广泛发动群众,自发组织治安巡逻、矛盾调解、帮教矫正,实现群众自我管理、自我服务、自我完善。

服务群众的能力。解除群众思想上的疙瘩。自媒体时代,负面舆情容易泛滥,导致群众思想上一些疙瘩难以解开。一方面要加大政策宣传力度,让各项政策真正走进老百姓的心坎。另一方面要用心用情帮群众解开心头疙瘩,化解心中积怨。消除群众认识上的误区。一些老上访户“信访不信法”,动不动就缠访、闹访、越级访。一方面要畅通信访渠道,加强法制宣传;另一方面要加大打击力度,有效压制非法上访的嚣张气焰,引导群众通过正当、合法途径解决矛盾纠纷。解决群众生活上的困难。落实精准扶贫,有针对性地开展产业扶贫、政策帮扶、教育支持,让老百姓脱贫致富。回应民调关注,群众痛恨什么我们就突出整治什么,提升群众的幸福感和满意度。

组织群众的能力。“一夫当关”的预防能力。坚决落实“三个严格”:严格决策,加强科学决策、民主决策、依法决策,坚决防止因决策不当引发矛盾;严格预判,定期排查、超前研判,做到排查得准、发现得了、控制得住,切实把握工作主动权;严格掌控,提前介入、掌控局面,以达到大事化小、小事化无、转危为机的工作效果。

“一呼百应”的策动能力。主要做到“三个依靠”:依靠真情引领,只有平时真心尊重群众,热心服务群众,关键时刻群众才会挺身而出,与党和政府保持高度一致;依靠实干垂范,以扎实的工作作风赢得民心与支持,在危难之际便能带领群众进退有序、调度自如;依靠人格率众,形成“一喊就动、一呼就灵”的良好工作局面。

“一难众挡”的应急能力。关键在于“三个坚持”:坚持深入群众,出现问题后要亲临现场,与群众面对面、零距离地接触;坚持疏导群众,要善做群众工作,引导群众以合法、理性的方式表达诉求,力争把事件平息在初始阶段;坚持依靠群众,群体性事件的处置关键是要依靠明事理、有理性、能代言的群众,通过他们安抚大多数、瓦解极少数、警示顽固者,妥善处置。

(作者系中共常德市委常委、市委政法委书记)

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