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莫让小窗口坏了大形象

2017-08-16 05:56:45   中国青年网

胡辉

长沙市纪委查处市不动产中心工作人员用微信红包收“好处费”,由“排队”乱象揪出一起窝案,4人被移送司法机关处理。自市纪委严肃查处长沙市不动产登记中心窝案以来,办事大厅工作作风得到很大改善。(8月14日《长沙晚报》)

曾看到有人写过这么一个故事:作者的车牌被小偷偷走,小偷留下一张字条,要他拿100元放到指定地方换回车牌。这位作者选择补办车牌,然而,补办过程远比他想象的艰难,在他第三次排队时还拒绝了一个“要价150元,一个半小时就可以把事办妥”的中介。最终,他在第三个星期跑了5趟车管所,花了差不多500元后,才补办到车牌。

这位作者的经历,是过去一段时期相关现实的一个缩影。为什么多数人会选择纵容小偷的恶?是因为办理车牌等待的过程太漫长,让人等不起。值得我们思考的是:如果没有“窗口”的贪腐,何来“要价150元,一个半小时就可以把事办妥”的中介?如果没有很漫长的等待过程,谁愿意向小偷妥协?

小窗口攸关政府大形象。不合理的办事程序,造成一串长长的“食物链”,养活一大批不法之徒。医疗、教育、房地产、社保、户口,等等,只要廉政出现问题,就莫不如是。正因此,窗口单位廉洁尤为重要。

近年来,为了畅通政务服务“最后一公里”,政府各部门做了大量的工作,比如创新服务模式,进一步简政放权;减少办事环节,提高办事效率;用“互联网+”创新政务服务,努力实现“让信息多跑路,让群众少跑腿”,成绩斐然。但不可忽视的是,还有某些单位的“最后一公里”服务,仍不同程度存在肠梗阻。长沙市纪委严肃查处市不动产登记中心窝案后,该中心办事风气焕然一新。这起案例,为整治窗口单位上了一堂很好的廉政课。作风建设应落实到行动上,体现在服务中。只有从根本上转变干部作风,提升服务理念,才不会让小窗口坏了大形象,才能让群众拥有更大的获得感。

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