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央广网海口8月10日消息(记者吴媚苗 通讯员邹小和)记者近日从海口市水务集团了解到,为实现水务管理服务精细化、信息化、智能化,提高水务运营决策的科学性,提升企业运营服务水平,更好的“以人民为中心”服务好广大客户,该公司启动智慧水务建设项目。
2016年,海口市水务集团通过招投标选中专业机构编制《海口市水务集团智慧水务一体化建设规划方案》。该规划通过了由中国智慧城市产业联盟、海南大学、海南省水务厅、海口市科学技术工业信息化局和国内大型水务集团专家学者组成的评审委员会的评审。海口市水务集团按照 “一张网、一张图、生产运营调度、综合业务管理”四个部分进行智慧水务规划设计,分四期实施。
2017年海口市水务集团印发《海口市水务集团智慧水务一期项目建设方案》,并启动了一期项目建设,现正按照规划和建设方案推动智慧水务建设。
海口市水务集团正致力建设集供排水生产运行实时监测、生产调度、设施设备维护管理、应急处置、客户服务、企业运营管理、分析评估及科学决策于一体的水务综合管理系统,打造全方位的智慧水务服务管理平台。
为更好的开展水务企业运营管理工作,海口市水务集团设立水质中心、客服中心、调度中心、信息中心,分别履行水质监测与管理、客户服务与管理、供水调度与应急处置、信息化建设与管理等职责。运营管理工作紧扣应急联动指挥功能,从建章立制、系统建设、技能培训、联动协调、业务督办、综合考核等方面开展工作,建立了“集团、子公司、厂站所”三级管理体系,按照平战结合的工作模式开展联动服务,实现供水服务标准统一、供水资源统筹调配、应急事件联动处置,提升供水保障和服务水平。
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