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姜堰地税:服务满意不满意,纳税人说了算

2017-08-10 08:17:59   

“纳税服务满不满意,问题整改好不好?主要是群众说了算,纳税人说了算。”这是泰州市姜堰地税局党组书记、局长刘佑渠经常挂在嘴边的一句话。

为了让纳税人满意,今年以来,该局根据地税部门工作性质特点,突出“全员参与、全程服务、全面覆盖和全面联动”的“四全服务”理念,引导全体地税干部职工从“人人都是办税窗口、人人都是部门形象”的大局出发,围绕纳税人需求,将纳税服务融入地税工作全过程,让纳税人享受到无所不在、更加便捷高效的纳税服务。

“我们从‘深化联合办税、精简办税流程、拓展网上办税、充实办税力量、提升服务水平、规范办税秩序和丰富亲民举措’等七个方面入手,有的放矢抓整改、四全服务促提升,让纳税人在充分享受到办税服务的同时,得到更多的获得感,从而自发地为地税部门点赞,为满意度加分。”该局纳税服务局局长池连江表示。

一直以来,该局注重在加强队伍建设、规范服务行为、强化联动指挥上下功夫。“纳税服务工作的落脚点在每个具体的人,尤其是一线办税人员,我们坚持以总局下发的纳税服务规范为指挥棒,配以相关的制度约束与培训考评,从言行举止、服务态度到业务水平,以规范管理促进办税人员服务能力的提升。”该局一分局局长孔维勤介绍。

“对于我们纳税人来说,办事程序不复杂、不纠结,跑得少、办得快,办税体验好了,对地税部门的服务自然就满意。”江苏兴顺消防门业有限公司财务负责人卞桂芒笑着说道。

服务方式的改变的确让纳税人获益良多。该局注重在健全需求分析机制、优化纳税辅导方式、加强网上学堂建设、深化国税地税合作上谋创新。通过第三方开展需求调查和纳税人满意度测评,开设“扫盲班”“专题班”“提高班”提供个性化辅导培训,利用“互联网+”消除纳税辅导的时间空间限制,推进“不见面办税”进一步减轻纳税人办税成本,积极推动国地税纳税辅导资源共享,努力让纳税人“进一家门、听两家课”。

该局还致力于在加强廉政教育、夯实责任基础、做实监督重点、强化制度建设、严肃监督问责上寻求突破,以改进作风促进服务质量的提高。“懒、散、拖、贪,还有踢皮球,这些行为都是影响地税部门外在形象的绊脚石,必须彻底铲除,尤其是在‘人人都是传播者’、社会监督越来越透明的大环境下,作风必须要正!”该局监察室负责人韩树林表示,通过开展形式多样的党纪党规学习宣传,引导党员干部“以案为鉴,严守廉规,筑牢底线”,建立区局班子成员挂联督导机制、对挂钩单位和部门动态跟踪督导,加强对权力运行的监督和制约、强化责任担当,加大不正之风和腐败问题的查处,从而营造风清气正的工作环境,让纳税服务更得民心。

何小进

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