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昆明地税优化提升纳税服务

2017-08-08 10:13:29   中国青年网

本报讯 (通讯员 马思佳 赵文 记者 和光亚) 为优化昆明市地税系统办税服务,提升纳税人满意度,昆明地税创新开展纳税人满意度调查工作,依托第三方专业机构力量,为昆明市地税系统持续提高效率、改进工作提供参考意见及建议,加快推进以纳税人需求为导向的纳税服务模式建设。

据介绍,第三方专业调查机构通过采访纳税人,在充分保护采访对象隐私的前提下,用拍摄短片原汁原味记录纳税人对昆明地税系统纳税服务工作提出的意见建议,实景还原办税人员在日常工作中存在的问题,达到“红红脸”“出出汗”的目的。同时,运用综合定量问卷、座谈会、追踪监测、问题诊断等多种定量定性方法,准确找出昆明市地税系统各基层单位纳税服务的短板和问题,并整理、归纳调查过程中较为突出的20个问题。

通过专项调查,昆明市地税局了解到纳税人对地税工作的感知与评价,以此挖掘纳税人服务需求,针对纳税人办税的“痛点”“难点”精准发力,花功夫、下力气,明确解决问题的每个环节,提高纳税服务优化措施的有效性和可操作性,切实为纳税人提供贴心服务。

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