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云南:旅游强迫消费基本杜绝 将严处变相购物等行为

2017-08-09 17:44:14   央广网

原标题:云南:旅游强迫消费基本杜绝 将严处变相购物等行为

“云南正大力整治旅游市场,可以放心买,你不买,我们也不强迫。”“云南是贫困省份,需要大家的消费来带动云南的发展。”7月中旬,来自安徽的小王在云南旅游期间,关于云南旅游购物的介绍听了不少。

云南曾是“不合理低价游”的重灾区,强迫消费等旅游事件常常见诸报端。今年4月15日,云南实施了堪称史上最严的22条旅游市场秩序整治工作措施。

重拳出击,铁腕整治。100天以后,云南旅游市场秩序逐步好转,突出问题得到遏制,强迫消费现象基本杜绝,但一些问题由显性转为隐性,整治工作处于胶着状态。相关部门表示,今后将严厉打击“不合理低价游”、变相安排购物等各类违法违规行为。

旅游市场秩序逐步好转,强迫消费现象基本杜绝

小吴,重庆人。两年前来云南旅游选择的自由行,“当时就听说云南旅游市场乱象不断,不敢报团。”

22条整治措施实施以后,小吴和两个朋友抱着试试的心态,参加了昆明-大理-丽江五晚六天的团队游。“在签旅游合同时还告知,如发生强制购物的行为,旅行社将退还全部费用。”

“团费价格虽然上涨了,但我们一路玩得都很舒心,全程没有购物。”小吴在洱海边发了一条“朋友圈”:第二次来美丽的云南,天太蓝,水太清,期待下次,下一次和下下次……

在22条措施中,第一条就明确“取消旅游定点购物”。根据整治工作部署,云南及时开展取消购物场所等级评定及定点购物有关工作,在措施实施前收回了全省166家旅游定点购物等级评定牌匾和证书。

而在旅游整治之前,涉及云南旅游行业的投诉,70%以上为旅游购物退货诉求,80%以上的旅游服务质量投诉皆因“零负团费”经营、强制购物而引发。

来自云南省旅游发展委员会的数据显示,今年上半年,全省共接待海内外游客2.68亿人次,同比增长28.7%,实现旅游总收入2883.2亿元,同比增长31.7%。在旅游投诉方面,4月15日至6月30日与1月1日至4月14日相比,环比下降28.3%,与2016年同期相比下降43.5%。

8月1日,云南省旅游发展委员会召开2017年第二次主任办公会议。云南省旅游发展委员会主任余繁在会上也肯定了开展旅游市场整治工作以来取得的阶段性成效:市场秩序明显好转,价格回归理性,游客满意度不断提高,旅游服务质量明显提升,强迫消费现象基本杜绝,旅游市场秩序逐步好转。同时也指出了还存在的问题和不足。

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