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一路畅行 如沐春风

2017-08-08 05:33:17   中国青年网

刘海英

还是在2015年,东北财经大学的轮椅博士吕洪良只身乘坐高铁去北京开会。回来后,他兴奋地向身边的残疾人朋友们介绍了大连北站的吕玉霜爱心服务台、高铁的无障碍车厢等利于残疾人出行的信息,他说坐高铁出行非常方便,鼓励残障朋友们走出家门,去看看外面的世界。打那时我就萌生了体验高铁的冲动。直到前不久,恰逢身体的原因需要去北京医院就诊。想过乘飞机前往,可是我的电动轮椅需要托运,很麻烦。那么,坐高铁去北京当属最好的选择了。

由于长期卧床,体质较弱,近5个小时的车程如果一直坐着真的吃不消。这时在网上查看到有特等座,有人说是可以躺的,于是我和爱人果断预订了两张票。

到了大连北站,经过了严格细致的安检,由爱心服务台协调,有工作人员提前为我们打开了直梯,一直送我们安全上车。高铁乘警非常热心地迎接我们,帮忙调整轮椅拐弯的角度,当我们进入车厢直奔特等座,顿时无语了,原来自己没弄清楚,特等座是不可以躺的。这怎么办?5个小时啊!见我一脸的焦急无助,乘警问明了我的身体情况,急忙帮我想办法,让我在后面车厢三个并排的空座位上躺下休息。担心我冷,当列车启动后,这位乘警又把大衣拿给我盖着。一路上多次过来问询照看,直到抵达北京站,由两位乘警送我们安全下了车。这趟高铁热忱周到的服务,让我们倍感温暖。

在北京做完检查,我在想,回大连怎么办呢?这时候亲人提醒,不如坐软卧吧。这个主意不错,软卧肯定可以躺着了。当即在网上订购了两张北京至大连的软卧票。在北京站,经过爱心窗口进入大厅,在爱心候车室等待了十几分钟,我们优先进入站台。上车的时候,站台与车体连接的踏板看上去有些窄,担心轮椅走不稳,乘务员立刻把踏板横过来搭放。检票时我犯了难,因为我是网上购票,我的票是上铺,爱人是下铺,我在想,即便我和爱人换位置,我晚上需要喝水、吃药、排尿等等,爱人如果爬上爬下的,照顾我也是很不方便。正在为难之际,乘务员用对讲机与领导沟通,汇报了我的特殊情况,最后给我们安排了一个单独的包间并办理了调整下铺的手续,期间还为我们送来开水。列车到站后,乘务员告诉我们不要着急,等其他乘客陆续下车后,她帮助我们扶着轮椅走出车厢。接下来,她又联系交代送我们出站的事,随即有人拿着对讲机过来接我们下直梯,并一直引领我们到出站口。

患病卧床数载,算一算已近20年没坐火车了。这次的北京之行,原本因为自身行动的障碍而内心忐忑,但是一路走来,所感受到的尽是暖心的服务和满满的关爱。在此为我们铁路部门的乘务员点赞,由衷地向辛苦付出的全体列车员致敬!

这5年,我国高铁的发展让全国各地一路畅行,工作人员细致入微的贴心服务让旅客如沐春风。随着铁路部门无障碍建设的逐步完善,让我深信,残障人士出行、旅游不再是梦!

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