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央广网重庆8月4日消息(记者刘湛 通讯员王伟 程礼松)“今天真是太感谢你了,没想到我的钱包还能失而复得,如果不是你们车站工作人员拾金不昧,我的证件就找不回来了”。旅客陈先生在车站服务台领回丢失的钱包时,对重庆北车务段南部站工作人员,连连表示感谢。
8月2日下午18时,南部火车站保洁员刘君在进行候车大厅保洁作业时,捡到一个黑色钱包,刘君心想谁家丢了东西不着急啊!于是,她第一时间将钱包交给了车站服务台当日值班人员90后青工吕文赛手中,吕文赛立即对遗失物品进行了入册登记并通知客运班组长邹华栋和客运主任李青,三人共同清点了钱包,包内共有现金1200元,身份证、驾驶证、银行卡等证件卡片10张。有着多年客运工作经验的李青迅速安排人员利用铁路信息平台发布失物招领信息,组织活动岗职工利用车站广播播音、“小蜜蜂”喊话、身份信息核对开始了“大海捞针”般的失主找寻。19时23分,经过大家的一番努力,终于在候车室的众多旅客中找到了陈先生,经过确认身份,丢失不到两个小时的钱包又回到了“主人”身边。于是,便有了开头的一幕。
据了解,陈先生家住重庆,当日回到南部看望父母,准备乘坐客车K838次列车返回重庆,直到青工吕文赛找到他时,他才发现自己的钱包丢了。
近年来,随着西南铁路的发展,铁路人秉承着“以服务为宗旨、待旅客如亲人”的服务理念,对待旅客主动帮助、热心解难,而且还专门制订了“重点旅客服务”、“志愿帮扶”、“阳光爱心救助”、“挂失寻物”等工作流程,保障让旅客走得更舒心、更贴心、更放心。同时也提醒广大旅客朋友们,出门在外乘车时一定要保管好自己的随身物品。
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