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打热线47次电话均无人接听:两名直接责任人被行政警告

2017-09-22 04:12:00   中国青年网

昨日,华商报A07版报道了《打47次电话咋都占线?听筒被工作人员放一边!》一事后,宝鸡市高新区管委会研究决定对高新区城建局进行通报批评,对相关人员进行处理。

宝鸡市高新区城建局在情况说明中称,宝鸡高新区在办理公租房申请登记时,工作人员将电话听筒放在一边,人为制造占线,导致办理公租房登记手续的市民齐先生多次拨打电话无果。针对媒体反映的情况,高新区管委会高度重视,要求高新区城建局立即着手对相关情况进行调查核实。经初步调查,情况属实,确实存在工作人员将电话听筒放在一边,人为制造占线的现象,高新区城建局对因此造成咨询渠道不畅,致使办事群众无法及时咨询相关业务,以及在社会各界造成的负面影响深表歉意。

为进一步规范管理,提升服务质量,高新区管委会研究决定对高新区城建局进行通报批评,对负责保障房管理的工作人员邓某、刘某给予诫勉谈话;对该事件直接责任人张某、周某给予行政警告处分;责成高新区城建局对负责业务咨询及审核登记的5名工作人员进行集体谈话,坚决杜绝再次发生类似事件。下一步,高新区城建局将对照问题举一反三,在全局开展纪律作风整顿活动。

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